Roadmap Slides Resolution Roadmap
Navigating Conflict at School, Work, and in the Community
Today's Destination
01
Learn the 4-step Resolution Roadmap to handle disagreements calmly.
02
Practice resolving conflicts with co-workers, friends, and neighbors.
03
Use "I" Statements to speak up for yourself without being mean.
What is Conflict?
"A conflict is a disagreement between two or more people who have different ideas or needs."
It's Normal!
Conflicts happen to everyone. It's not about avoiding them—it's about how we handle them.
At Work
At School
With Friends
In Public
The 4-Step Roadmap
1. PAUSE
Stop and breathe before you react.
2. LISTEN
Try to understand what they need.
3. SPEAK
Use "I" Statements to share your side.
4. SOLVE
Find a win-win solution together.
STOP
Step 1: Pause
"Control the Impulse"
Take 3 deep breaths or count to 10.
Check your temperature: Are you "Hot" (Angry)? "Cool" down first.
Ask Yourself:
"Is my reaction going to help or make it worse?"
Step 2: Listen
"Seek First to Understand"
Active Listening
• Face the person.
• Put your phone away.
• Don't interrupt while they speak.
• Look for their feelings.
Try saying:
"So, what I'm hearing you say is [Repeat what they said]... is that right?"
Step 3: Speak
"Use Your 'I' Signal"
The "I-Statement" Formula
I feel...
When you...
I need...
"I feel upset when you take my seat. I need you to ask first."
Step 4: Solve
"Finding Common Ground"
Brainstorm together:
• What can I do differently?
• What can YOU do differently?
Pick a fair solution!
Compromise: Give a little to get a little.
Win-Win: Both people feel respected.
Roadmap Challenge: Work
Scenario 1
"A co-worker leaves their trash on the breakroom table right where you wanted to sit. You are tired and annoyed."
Step 1: Pause
What should you NOT do?
Step 3: Speak
Try an "I-Statement"!
Roadmap Challenge: School
Scenario 2
"Your group project partner keeps checking their phone while you work. You feel like you're doing all the work alone."
Step 2: Listen
What might they be thinking?
Step 4: Solve
What is a fair solution?
Roadmap Challenge: Community
Scenario 3
"Someone is playing music very loudly on the bus. It's distracting and giving you a headache."
Class Discussion:
How can you be respectful but still ask for what you need?
Roadmap Mastery!
Pause, Listen, Speak, and Solve!
Grab your worksheet!
Conflict Compass Organizer Conflict Compass
Resolution Roadmap Step-by-Step
Name:
Date:
Use this compass to navigate a disagreement. Fill out each step as you move toward a solution.
Step 1: Pause
"Stop and Breathe"
How am I feeling right now?
One thing I can do to cool down:
Step 2: Listen
"Hear Their Side"
What are they feeling or saying?
I can show I'm listening by:
Step 3: Speak
"Use Your 'I' Statement"
I feel
when you
because
I need
Step 4: Solve
"Find Common Ground"
Two possible solutions:
A
B
The one we picked:
Work
School
Community
Scenario Highway Worksheet Scenario Highway
Applying the Roadmap to Real Life
Name:
Workplace Route
Scenario: The Lunchroom Mess
You work at a busy retail store. During your break, you see your co-worker, Sam, has left their half-eaten lunch and several napkins all over the only clean table in the breakroom. You are very tired and just want to sit down and eat.
Identify the Conflict:
Pick a Roadmap Step to use:
Write an "I-Statement" to tell Sam how you feel:
I feel
when you
I need
School Shortcut
Scenario: The Borrowed Pencil
Your friend, Jamie, borrowed your favorite mechanical pencil during class yesterday but didn't return it. Today, you see Jamie using it. When you ask for it back, Jamie says, "Oh, I thought you said I could keep it!" You feel frustrated because you didn't say that.
Step 2: How can you Listen to Jamie's side first?
Step 4: What is a "Solve" that keeps your friendship strong?
Community Lane
Scenario: The Loud Bus Rider
You are riding the city bus. Someone next to you is watching a video on their phone at full volume without headphones. It's giving you a headache and you can't hear your own music. You want to ask them to turn it down, but you are nervous.
Step 1: Pause and Plan
What should your facial expression and body language look like before you speak to them? (Check one)
Angry, frowning, arms crossed
Calm, neutral, relaxed shoulders
Write your respectful request here:
Peace Talk Scripts Peace Talk Scripts
Guided Role-Play for Resolution
Pair up with a partner! One person is Person A and the other is Person B . Read the script together and fill in the blanks using your Resolution Roadmap .
Scene 1: The Overlapping Shift
PERSON A:
(Frustrated) "You are still using the cash register I'm supposed to use for my shift! I have a customer waiting and you're in my way."
PERSON B:
(Use Step 1: Pause. Take a breath. Then say something calm.)
PERSON A:
"I don't care, it's my turn! You're making me look slow!"
PERSON B:
(Use Step 2: Listen. Repeat back what Person A is feeling.)
"I can see you feel _______________________ because _______________________."
PERSON B:
(Use Step 3: Speak. State your need with an I-Statement.)
"I need _________________________________________________________________."
BOTH:
(Use Step 4: Solve. Brainstorm a win-win solution together!)
Scene 2: The Loud Locker
PERSON A:
(Annoyed) "Can you move? Your stuff is totally blocking my locker and I'm going to be late for gym class!"
PERSON B:
"I'm just trying to find my shoes! Calm down!"
PERSON A:
(Use Step 1 & 3: Pause and Speak.)
"I feel _______________________ when you block my locker because _______________________."
BOTH:
(Solve: What can Person B do right now? What can Person A do to help?)
How did it feel?
Which part of the roadmap was the hardest to say out loud?
Pause
Listen
Speak
Solve
Teacher Navigation Guide Teacher Navigation Guide
Resolution Roadmap Lesson Plan
Grade Level: 12th SPED
Duration: 45 Minutes
Instructional Intent
This lesson provides a concrete, 4-step framework for students to navigate social, workplace, and community conflicts. For students with executive functioning or social-emotional challenges, the Resolution Roadmap provides a predictable script to reduce anxiety and prevent escalation.
Learning Objectives
Students will identify the 4 steps of the Resolution Roadmap.
Students will construct a respectful "I-Statement" in response to a conflict.
Students will demonstrate a "Solve" (compromise) through guided role-play.
Pacing Guide
05m
Introduction
10m
Slides & Steps
10m
Graphic Org.
15m
Role-Play
05m
Reflection
Slide-by-Slide Facilitation
01
Introduction & Definitions
Emphasize that conflict is normal. Use the "temperature" metaphor: Conflict is like heat; if we don't vent the pressure, things "explode." We want to "cool down" using the Roadmap.
02
The Steps (I-Statements)
Model the I-Statement heavily. Say: "A 'You-Statement' is an attack (e.g., 'You are so messy!'). An 'I-Statement' is an explanation."
Check for Understanding: Ask students to finish this I-statement for a coworker taking their pen: "I feel frustrated when you borrow my pen without asking because I need it for my work."
03
Role-Play Practice
Pair students strategically. Pair more verbal students with less verbal ones. Walk around and "coach" the Pause step. If a student gets stuck on the "Solve" step, suggest a compromise (e.g., taking turns, asking a manager for help).
Differentiation & Accommodations
Support (Scaffolding)
• Provide a Word Bank for feelings (Frustrated, Annoyed, Worried).
• Use Visual Prompt Cards for the 4 steps to keep on their desks.
• Pre-fill parts of the worksheet for students with writing challenges.
Extension (Challenge)
• Have students create their own original scenario based on a recent life event.
• Practice "What If?" scenarios where the other person reacts poorly to the I-statement.