Order Up Lesson Plan Order Up
Professional Meal Ordering Lesson Plan
Duration
30 Mins
Focus
Life Skills
Track
Transition
Learning Objectives
1
Prepare information for ordering (Menu, Address, Payment).
2
Demonstrate how to pay over the phone and understand basic tipping.
3
Practice active listening by recording totals and wait times.
NYSAA (EE)
EE.SL.9-12.1: Participate in collaborative discussions.
EE.W.9-12.2: Write to convey information clearly.
EE.N-Q.1-3: Use quantities to represent real-world problems.
NYS FACS
Standard 3.1: Social skills in family/community settings.
Standard 3.2: Consumer skills for resource management.
Standard 2.1: Safe practices in consumer environments.
NYS CDOS
Standard 1: Career development & the world of work.
Standard 3a.1: Basic Skills (Listening & Speaking).
Standard 3a.4: Interpersonal Skills (Communication).
Materials
• Hungry Talker Script (Handout)
• Hungry Talker Poster (Large Visual)
• Scenario Cards & Visual Exit Ticket
• Red Line Diner Menu
Teacher Tip
For NYSAA students, focus on Level 2 indicators: having them point to symbols on the Visual Support script to indicate their choices.
Lesson Sequence
5
Intro: Preparation Brainstorm (5 mins)
Discuss: "When do you pay for your food?" Emphasize having your card or cash ready before calling the restaurant.
10
I Do: Visual Modeling (10 mins)
Reference the Hungry Talker Poster . Model a call using the script highlights:
Step 1: "Hello! I'd like to place an order for delivery."
Step 2: "I'd like a cheeseburger and a sprite, please."
Step 3: "I'll be paying with my card over the phone."
10
We Do: Roleplay Rotations (10 mins)
Pairs use Scenario Cards . One student is the customer, one is the restaurant. Use the Visual Support script for students who need emojis/icons.
5
Closing: Reflection (5 mins)
Discuss tipping etiquette. Complete the Visual Exit Ticket handout to check for understanding.
Visual Exit Ticket Reference
How do you feel about ordering food?
🤩😊😐😟
Circle what you need BEFORE you call:
📖 MENU
💵 MONEY
🏠 ADDRESS
Practice saying this if you get stuck:
"One moment, let me check!" 🛑
Hungry Talker Script Hungry Talker
Visual Guide to Calling in an Order
Student Name
1 Preparation Phase
Order Type & Payment
Pickup
Delivery
Cash
Card
Write Order Below
Delivery Address
My Phone Number
2 The Script
Greeting
"Hello! I'd like to place an order for (pickup/delivery)."
The Order
"I would like to order: ."
Payment
"I will be paying with (cash/card)."
Your Info
"My name is and my number is ."
"What is the total cost?"
"When will it be ready?"
Active Listening
Total Cost
Wait Time
Tipping Tip!
"It is standard to tip 15-20% for delivery. If you pay with cash, make sure you have enough for the tip too!"
Order Up Scenarios Order Up Scenarios
Scenario 01
The Group Order
Ordering for your whole family. Read slowly!
• 2 Large Pepperoni Pizzas
• 1 Side Salad with Ranch
PICKUP
Scenario 02
Home Delivery
Ordering food to your home address.
• 1 Orange Chicken / White Rice
• Address: 742 Evergreen Terrace
DELIVERY
Scenario 03
Cash & Change
You only have a $50 bill. Tell the driver so they have change.
"I am paying with cash. I only have a $50 bill—will you have change?"
PAYMENT: CASH
Scenario 04
Pay Over Phone
The restaurant wants you to pay now with your debit card.
Staff Script
"Can I get your card number, expiration date, and the 3 numbers on the back?"
PAYMENT: CARD
Scenario 05
Split the Check
You and your friend want to pay for your own meals separately.
"Can we do these as two separate orders? One is mine, and one is my friend's."
PAYMENT: SPLIT
Scenario 06
Adding a Tip
You want to add a $5 tip to your card payment before you hang up.
"Could you please add a 5 dollar tip to that card total for me?"
PAYMENT: TIP
Red Line Diner Menu Red Line Diner
Home of the 15-Minute Meal
Open Daily: 6:00 AM - 10:00 PM | (555) 012-3456
Breakfast All Day
Pancake Stack
Three fluffy pancakes with maple syrup
$8.50
Breakfast Burrito
Eggs, cheese, and choice of bacon or sausage
$9.00
French Toast Bites
Crispy cinnamon-sugar bread with fruit
$7.50
Sides
Golden French Fries $4.00
Crispy Onion Rings $5.00
Side House Salad $4.50
Diner Favorites
The Classic Cheeseburger
Quarter-pound beef patty with cheddar cheese
$11.50
Chicken Tender Basket
Four crispy tenders with honey mustard
$10.50
Veggie Garden Wrap
Grilled veggies and hummus in a tortilla
$10.00
Drinks & Treats
Soda (Coke or Sprite) $2.50
Chocolate Milkshake $6.00
Fresh Apple Pie Slice $5.50
Delivery Info
Delivery Fee: $3.00 (within 5 miles)
Please notify staff of food allergies
Tip Guide
15%
Fair
20%
Great
25%
Amazing
We appreciate our staff! Thank you for your support.
Order Up Vocab List Diner Dictionary
Key Terms for Master Orderers
Name:
Date:
Pickup (Carryout)
When you go to the restaurant yourself to pay for and collect your food.
Delivery
When a restaurant employee brings the food directly to your home or office.
Modification
Asking for a change to a menu item, like "no onions" or "extra sauce."
Substitution
Swapping one part of a meal for something else (like asking for a salad instead of fries).
Gratuity (Tip)
Extra money given to a server or driver to say "thank you" for their hard work.
Verification
When the staff reads your order back to you to make sure it is 100% correct.
Word Practice
1. Why is verification important when ordering food over the phone?
2. If you want "no pickles" on a burger, is that a substitution or a modification?
Hungry Talker Poster Hungry Talker
Master The Phone Order
1
Greeting
"Hello! I'd like to place an order for PICKUP or DELIVERY."
2
The Meal
"I would like to order a Cheeseburger and a Chocolate Shake."
3
Payment
"I will be paying with Cash or Card."
4
Details
"My name is and my number is ."
5
Closing
"What is the total?"
"When will it be ready?"
Speak Up
Talk clearly so the staff can hear you.
Take Notes
Have a pen to write down the price and time!
Just a moment
Say "One moment, please" if you need time.
Hungry Talker Visual Support Visual Order Guide
I can call and order my food!
Name: ____________________
Call
👋 Hello
"Hello! I want"
🛍️ Pickup
or
🚚 Delivery
Food
🍔 Order
"I want to order..." 🍟🥤
Where
🏠 Address
"My address is..." 📍
Pay
💵 Money
"I will pay with"
💵 Cash
or
💳 Card
Me
🆔 Name
"My name is ______."
📱 Number
"My phone is ______."
Ask
💰
"How much?"
⏰
"When ready?"
$ Total Cost
Price
Wait Time
Time
Order Up Exit Ticket Order Up Exit Ticket
I can call and order my food!
Student Name
How do you feel about ordering food?
🤩
Expert
😊
Good
😐
Learning
😟
Need Help
1
Circle the things you need BEFORE you call:
📖 Menu
💵 Money
🧸 Toy
✍️ Order
🎸 Guitar
🏠 Address
2
What should you write down when they tell you?
💰 Total Price
⏰ Wait Time
3
Practice saying/writing this if you get stuck:
One moment, let me check! 🛑