Order Hero Worksheet MasterOrder Hero Phone Ordering Master Guide Name: Date: 1 Step 1: Prep Your Items 2 Step 2: Choice Pickup Delivery 3 Step 3: Dial Business Name: ( ___ ) ___ - ____ Personal Info (If Delivery) Your Phone #: Your Address: Step 4: The Phone Call Shop Says "Hello! How can I help you?" You Say "Hello! I want to order for ." Shop Says "What can I get for you?" You Say "I would like to order:" Shop Says "Can I get your address / number?" You Say "My phone / address is: " Shop Says "Ready in 20 minutes. Goodbye!" You Say "Thank you! Goodbye!" Plan Decide Call Ready • Set • Hero
Phone Practice GuidePhone Practice Guide Teacher Resource & Role-Play Scenarios Teacher Resource Teaching Tips Modeling: Model a call with mistakes first. Have students identify what went wrong. The "Shop" Side: Remind students the clerk might be busy. Practice asking them to repeat. Script Reference "Hello! I'd like to place an order for [Type]." "I would like to order: [My List]." "How long will it take? Okay, goodbye!" The "Shop Side" Prompting Script 1. Greeting "Thanks for calling [Store], how can I help you?" 2. Clarifying "Got it. Is that for pickup or delivery?" 3. Closing "That'll be 20 minutes. See you soon!" Role-Play Scenario Cards Pizza Shop Pizza Night Ordering for the family. 1 Large Pepperoni Pizza 1 Order of Garlic Bread DELIVERY Practice Card 01 Hardware Project Prep Checking for supplies. 1 Gallon Blue Paint 1 Paint Brush PICKUP Practice Card 02 Flower Shop A Birthday Gift Surprise for a friend. 1 Dozen Yellow Roses 1 Birthday Card DELIVERY Practice Card 03 Your Turn Custom Order Choose your own items! Practice Card 04
Visual Order Hero Worksheet Space-Saver EditionOrder Hero Visual Phone Order Guide Name: Date: 1 Step 1: Make Your List Write down your items before you dial! 2 Choice Pickup Delivery My Contact Info My Phone #: My Address: 3 Step 3: Find the Number Store Name Phone Number ( ___ ) ___ - ____ The Phone Script "Hello! I want to order for " (Say Pickup or Delivery) "I would like to order:" "Thank you! Goodbye!" Plan Decide Order
Call Cards Visual ResourceCall Cards Visual Communication Prompts Life Skills SPED 1. Hello "Hello! I want to order." 2. Order "I would like to order:" Pick 1 3. Choice "I will come to the store." Pick 1 3. Choice "Bring it to my house." 4. Time "How long will it take?" 5. Bye "Thank you. Goodbye!" Cut these cards out for students to hold or point to during the call!
Order Hero Modified WorksheetOrder Hero Hybrid Visual Worksheet Name: Date: 1 My Items 2 Method Pickup Delivery 3 Find Number Store Name: Phone Number: ( ___ ) ___ - ____ Look up the number and get ready! The Script "Hello! I would like to place an order for: ." (Choose Pickup or Delivery) "I would like to order:" "Thank you! How long will it take? Goodbye!" Plan Decide Call
Order Hero Symbol SheetSymbol Sheet Visual Support & Planning Name: Date: 1. My Order List Pizza Food Flowers Tools Groceries Dessert 2. Pickup or Delivery Pickup "I will go to the store." Delivery "Bring it to my house." 3. Talk & Listen Yes No Repeat Price? Name Address Card Cash Ready to Order Hero
Restaurant Side Script ResourceEmployee Script Role-Play Partner Resource Restaurant Employee How to Help Answer clearly. Listen to the customer and write down their information carefully. 1. Answer the Phone "Thanks for calling . How can I help you?" 2. Check Method "Is that for pickup or delivery?" Wait for their answer before Step 3. 3. Get Info If Pickup Say: "Can I get your phone number?" If Delivery Say: "Can I get your address?" 4. Take the Order "Great! What would you like to order today?" Write items here: 5. Closing "Got it. That will be ready in 20 minutes. Thanks for calling!" Helpful • Clear • Fast