Interview Roadmap Worksheet Interview Roadmap
Student Preparation Guide
Candidate:
Date:
Select Your Target Industry
Retail / Sales
Food / Dining
Office / Admin
Trades / Technical
Health / Science
Creative / Media
Education / Child
Service / Tour
Public Safety
Part 1: The Essentials
1
Tell me about yourself.
Framework: Present -> Past -> Future.
2
Why this company?
Research their mission or specific values.
3
Greatest Strengths
Trait + Industry-specific evidence.
Part 2: Scenarios
4
Greatest Weakness
Honesty + Improvement Plan.
5
Conflict / Teamwork
Use STAR. Emphasize Resolution.
6
Difficult Client / Peer
Empathy + Professionalism.
Industry Question
Chosen Industry Question:
Your STAR Answer:
The Close
Questions for Them
Prepare 3 thoughtful questions.
Body Language Mastery
Eye Contact (60-70%)
Open, upright posture
Smile and nod while listening
Pre-Interview Checklist
Printed Resume
Professional Attire
Notebook & Pen
Arrive 10m Early
Interview Performance Rubric Mock Interview Rubric
Professional Evaluation System
Candidate:
Reviewer:
Category 1 - Beginning 2 - Developing 3 - Proficient 4 - Exemplary Content & STAR Answers vague/off-topic. No structure to stories. Attempts STAR but misses key details or results. Clearly uses STAR. Answers are structured. Compelling stories with clear results. Researched. Body Language No eye contact. Significant fidgeting. Inconsistent eye contact. Rigid posture. Natural eye contact. Professional posture. Exceptional presence. Uses gestures naturally. Communication Too quiet/fast. Frequent filler words. Moderate filler words. Pacing is uneven. Clear, steady pace. Minimal filler words. Articulate and persuasive. Enthusiastic tone. Engagement Unprepared. No questions asked. Basic preparation. 1 simple question asked. Well-prepared. 2-3 thoughtful questions. Polished close. Highly strategic questions.
Major Strengths
Growth Opportunities
Total Performance Score
Sum of points across all categories
/ 16
Ready to Hire
Promising Potential
Needs More Practice
Interview Intel Flashcards Interview Intel Flashcards
To construct: Cut out each row. Fold along the center and glue.
Card 01 - Front
"Tell me about yourself."
Strategy
Past-Present-Future. Professional focus. 90 seconds max.
Body Language: Warm smile & direct eye contact.
Card 02 - Front
"Why this company?"
Strategy
Research their values/projects. Match your skills to their mission.
Body Language: Lean in to show interest.
Card 03 - Front
"Handling Difficult Customers"
Strategy
HEARD: Hear, Empathize, Apologize, Resolve, Diagnose.
Body Language: Open posture to de-escalate.
Card 04 - Front
"Questions for Them"
Strategy
"What does success look like in 6 months?" or "Next steps?"
Body Language: Nod and take notes.
Card 05 - Front
"Greatest Weakness"
Strategy
Be authentic. Focus on the solution/improvement steps.
Body Language: Maintain steady, honest eye contact.
Card 06 - Front
"5-Year Plan"
Strategy
Show ambition. Align your growth with company goals.
Body Language: Sit upright to show confidence.
Interview Pro Checklist Interview Pro Checklist
Performance Observation Tool
Observer Name
Candidate Name
Role / Job Title
1. Mechanics & Presence
Check all that apply
Punctual & Prepared (Resume out)
Appropriate professional attire
Natural eye contact maintained
Good posture (Open & alert)
Limited filler words (Um, Like)
Enthusiastic & friendly tone
2. Critical Responses
"Tell me about yourself"
Missing Good Strong
"Why this company?"
Missing Good Strong
STAR Story (Conflict)
Missing Good Strong
Difficult Customer Prompt
Missing Good Strong
Closing Questions (for us)
Missing Good Strong
Detailed Observations
Recommendation: HIRE
Follow-up Interview
Not Ready / Re-evaluate
Interview Mastery Quiz Interview Mastery
Assessment
Name:
Score:
Part 1: Mechanics
1. Ideal eye contact percentage during an interview?
A) 10-20%
B) 60-70%
2. Best framework for "Tell me about yourself"?
A) Present-Past-Future
B) Hobbies-Family-Goals
Part 2: STAR Method
S
T
A
R
Part 3: HEARD Response
Scenario: Delayed delivery complaint. Briefly explain your HEARD response.
Part 4: Future & Failure
Most important focus when discussing past failure?
Why do interviewers ask about 5-year goals?
Part 5: Rapid Fire
Arriving early is professional.
TRUE FALSE
Interview intro should be hobby-focused.
TRUE FALSE
Interview Mastery Quiz Answer Key Answer Key
Interview Mastery Assessment
Teacher Reference
Part 1: Interview Mechanics
1. Eye Contact Percentage: B) 60-70% (Confident but not staring).
2. Intro Framework: A) Present-Past-Future (Professional gold standard).
3. Weakness Strategy: B) Real weakness + improvement (Shows growth mindset).
Part 2: The STAR Method
S: Situation (Background context)
T: Task (The challenge faced)
A: Action (Specific steps taken)
R: Result (Final outcome/lesson)
Part 3: HEARD Scenario
Students must explain: H ear, E mpathize, A pologize, R esolve, and D iagnose. Focus on the customer's satisfaction.
Part 4: Future & Failure
Failure: Emphasize the Result (lesson learned and behavioral change).
5-Year Goals: To gauge ambition and cultural/long-term alignment with the role.
Part 5: Rapid Fire
1. Arriving early is professional? TRUE
2. Talk about personal hobbies for intro? FALSE
3. Bringing a resume is mandatory? TRUE
Excellent
90 - 100%
Proficient
75 - 89%
Developing
Below 75%
Interview Day Schedule Interview Day Schedule
Mock Session Logistics
Class/Section
Prep
Preparation
20 Minutes
Live
Interviews
45 Minutes
Check
Reflection
15 Minutes
The Clock
00:00 - 00:10
Setup
Assign groups of 3 (Candidate, Interviewer, Observer). Verify materials.
00:10 - 01:00
Interviews (3 Rounds)
• 10 min: Conduct Mock Interview
• 5 min: Peer Feedback / Rubric Review
01:00 - 01:15
Debrief
Class-wide discussion on common challenges and best responses.
Facilitator Tips
During Interviews
• Walk the room; listen for the STAR method in use.
• Ensure observers are providing specific feedback.
• Keep time strictly; use a signal for rotations.
Feedback Style
• Encourage "Warm" (Wins) and "Cool" (Growth) feedback.
• Ensure Candidates record feedback on their Roadmaps.
Industry Interview Guides Industry Guides
Role-Specific Interview Questions
Reference Sheet
Retail & Sales
Scenario: A customer asks for a product we don't have in stock. How do you handle it?
Skill: How do you approach a customer who looks like they need help?
Food & Dining
Pressure: How do you manage your tasks during a sudden rush of 20+ customers?
Safety: Why is food safety protocol important when the kitchen is busy?
Office & Admin
Tech: Which software tools are you most comfortable using for organization?
Privacy: How would you handle a situation where someone asks for confidential info?
Education & Childcare
Patience: How do you handle a child who is refusing to follow instructions?
Safety: What is your process for managing a minor injury while supervising?
Public Service & Safety
Integrity: Tell me about a time you noticed someone breaking a rule. What did you do?
Discipline: Give an example of your high attention to detail in a past role.
Service & Tourism
Knowledge: If a tourist asks for a local recommendation you aren't sure of, what do you do?
Hospitality: What does "first-class service" mean to you in a hotel setting?
Health & Science
Ethics: Describe a time you had to maintain strict confidentiality.
Observation: How do you ensure accuracy when recording data under pressure?
Creative & Media
Criticism: How do you handle a client who dislikes your work after hours of effort?
Process: Walk me through your technical process from brief to final deliverable.
Trades & Technical
Safety: Describe a time you noticed a safety hazard on a site. What did you do?
Troubleshooting: How do you find solutions for technical problems you haven't seen before?
Beauty & Wellness
Client Care: How do you manage expectations when a desired outcome isn't achievable?
Hygiene: Why is sanitation protocol your top priority in a spa environment?
Fast Preparation Check
Pre-Game Checklist
Research the CEO & Mission
Prepare 3 printed resumes
Plan your outfit (Full professional)
Confidence Check