S.I.A. Director Guide Director Guide
Social Intelligence Academy • Tier 3 Operations
LEVEL: TOP SECRET
Agency Mission
The S.I.A. unit transforms social-emotional learning into an elite training academy. Agents (students) master high-level social skills by identifying "Brain Hacks" (ANTs) and deploying the 3-Step Social Fix . This provides the technical rigor needed for Tier 3 behavioral support while maintaining high engagement for all students.
The Agent's Protocol: 3-Step Fix
1
PAUSE (Maintain Cover)
Reset your system. Use square breathing, counting to 10, or a quick body shift. Never react on bugged intel.
2
PROPOSE (Transmission)
Transmit your solution using a scripted "I" statement or a Neutral Script to define the social malfunction.
3
PLAN (Operational Agreement)
Agree on a fair strategy for the team: set a timer, choose a compromise, or switch to a new activity.
Instructional Directives
DECODING: Frame ANTs as "Bugged Intelligence." If an agent assumes the worst, ask for the Verified Fact . "What evidence do you have for that story?"
FREEZE FRAME: During role-play simulations, yell "PAUSE!" to analyze the tactical effectiveness of a script before the conflict escalates.
DATA COLLECTION: Every Mission File includes 5 scenarios and a built-in Answer Key for measurement and immediate field feedback.
Mission Schedule
M1: Mindset Training ANTs
M2: Operation Bridge Triangles
M3: Pressure Protocol Letting Go
M4: Response Blueprint 3-Step Fix
M5: Field Training Recess
M6: Friendship Shift Moving
M7: Mission Debrief Evaluation
M8: Mastery Mission Assessment
Priority Scenarios
• Compliment Deficits
• Social Triangles
• Small Social Glitches
• Group exclusion (Trampoline)
• Agent relocation (Moving)
• Equipment Breach (Swing)
Note to Director
Refer to the built-in Master Key at the end of each Mission File for case study validation data.
Mission File: Brain Hacks+Key Mission File: Brain Hacks
S.I.A. Operation Mindset • Agent Training
AGENT ID: ________________
S.I.A. DOCUMENT SL-01
Bugged Intelligence Detected
An ANT is a thought that sabotages your mission. Replace bugs with Verified Facts .
The Brain Hack (ANT)
"My friend didn't compliment my work. They must think it's bad."
Verified Fact (Replacement)
The Brain Hack (ANT)
"Jordan said something mean. He is my enemy forever."
Verified Fact (Replacement)
The Brain Hack (ANT)
"They all went out without me. They are trying to replace me."
Verified Fact (Replacement)
"Facts are my defense. Agents decode the truth."
Page 1 of 3
The Brain Hack (ANT)
"My best friend is moving. They are happy to leave me behind."
Verified Fact (Replacement)
Agent Choice Case
Record a real social bug you intercepted recently:
Verified Fact (Replacement)
Field Training Mission SL-01 Page 2 of 3
Director's Master Key: Mission SL-01
Case Study Verification Data
Case 1: They might have been busy or focused. Intel says they complimented someone else earlier—they aren't mean, just distracted.
Case 2: One glitch doesn't define a teammate. They might be having a hard time at home HQ. Ask for status before judging.
Case 3: Operational limits (car space, parent rules) often prevent full team missions. It's not a tactical replacement.
Case 4: Relocations are standard procedure. They aren't leaving because of you. Maintain link-up plans.
Case 5: Look for the "Signal Gap"—the difference between what they know and what they guess . Challenge the guess.
Official Record SL-01 Master Key Page 3 of 3
Thought Blueprint Key Lab Master Key: ANTS
Teacher Reference Sheet • Lesson 1
ANSWER KEY
ANT Scenario 1: Compliments / Project
Replacement Thought: "They might have been busy or nervous about their own project. It doesn't mean mine is bad; I can ask for their opinion later."
ANT Scenario 2: Mean words
Replacement Thought: "One mean comment doesn't make someone an enemy forever. He might be having a bad day, but I will tell him I didn't like that name."
ANT Scenario 3: Park trip without me
Replacement Thought: "Maybe their parents had a car limit or it was a last-minute plan. I am still part of the group and can suggest a hangout next week."
ANT Scenario 4: Friend moving away
Replacement Thought: "Moving is a family choice, not a rejection of our friendship. We are both sad, and we can find new ways to stay close."
ANT Scenario 5: Student Choice (Example)
Scenario: "They didn't sit with me at lunch."
Key Suggestion: "The table might have been full or they were talking to someone else. I can ask to sit there tomorrow."
Instructional Tip
Encourage students to look for Evidence . If they say "They hate me," ask: "What evidence do you have? Have they been nice to you this week?"
Mission File: Operation Bridge+Key Operation Bridge
S.I.A. Intelligence Analysis • Triangles & Gossip
AGENT ID: ________________
S.I.A. DOCUMENT SL-02
The Triangle Defense Strategy
When agents fight, stay neutral. Transmit your Neutral Script ."I'm staying neutral. I'm not picking a side. Let's talk about something else."
Case #01: The Secret Messenger PRIORITY: ALPHA
"Friend A tells you a mean secret about Friend B and says 'Don't tell her!' Now you feel trapped."
The Bugged Intel (The ANT):
Neutral Transmission (The Script):
Case #02: Picking Sides at Lunch PRIORITY: BETA
"Friend A says 'If you sit with Friend B today, I won't be your friend anymore.' They are watching."
The Bugged Intel (The ANT):
Neutral Transmission (The Script):
S.I.A. Field Intelligence • Operation Bridge Page 1 of 3
Case #03: The Question Trap PRIORITY: ALPHA
"Friend B asks: 'What did she say about me? I saw you guys whispering earlier.'"
The Bugged Intel (The ANT):
Neutral Transmission (The Script):
Case #04: Covert Gossip PRIORITY: BETA
"You hear agents talking about a teammate being 'annoying.' They invite you to join in."
The Bugged Intel (The ANT):
Neutral Transmission (The Script):
Case #05: The Group Chat Triangle PRIORITY: ALPHA
"Agent A sends you a private transmission asking you to take their side against Agent B."
The Bugged Intel (The ANT):
Neutral Transmission (The Script):
S.I.A. Field Intelligence • Operation Bridge Page 2 of 3
Director's Master Key: Mission SL-02
Tactical Neutrality Exemplars
Case 1 & 3 (The Messenger Trap):
"I wish you hadn't told me that. I'm not going to repeat it to her. You should probably talk to her yourself if you're upset."
Case 2 & 5 (Picking Sides):
"I like you both and I'm not picking a side in your fight. I'm sitting here today, but let's all talk about the field report instead."
Case 4 (Group Gossip):
"I actually think he's doing a good job on the mission. Let's focus on our own work."
Official Record SL-02 MASTER KEY Page 3 of 3
Bridge Builder Key Lab Master Key: Social Bridges
Teacher Reference Sheet • Lesson 2
ANSWER KEY
Case #01: The Secret Messenger
The ANT: "If I don't keep this secret, Friend A will be mad. If I do, Friend B will be hurt."
Neutral Script: "I wish you hadn't told me that. I'm not going to repeat it, but I don't want to hear mean things about our friends."
Case #02: Picking Sides at Lunch
The ANT: "I'm going to lose my best friend if I sit where I want today."
Neutral Script: "I like you both. I'm sitting here today, but let's all hang out together at recess."
Case #03: The Question Trap
The ANT: "If I don't tell the truth, I'm a liar. If I do, I'm a snitch."
Neutral Script: "She was talking about her feelings. You should really talk to her yourself if you're worried about what she said."
Case #04: Talking Behind Backs
The ANT: "If I don't agree with the group, they will start talking about me next."
Neutral Script: "I don't think he's annoying. I actually think he's pretty cool. Let's talk about the game instead."
Case #05: Group Chat Triangle
The ANT: "I have to back up my friend in the private chat or she won't trust me."
Neutral Script: "I'm not getting involved in your fight with him. You guys should work it out in person."
Mastery Requirement
Successful responses must demonstrate boundary setting without aggression. The student should prioritize their own peace of mind over picking a side.
Mission File: Pressure Protocol+Key Pressure Protocol
S.I.A. Operation Glitch • Letting Go
AGENT ID: ________________
S.I.A. DOCUMENT SL-03
Pressure
Operational Command: Release Valve
Small problems build up pressure. Identify the Brain Hack (ANT) making you angry, record the pressure, and choose your Release Strategy .
Lab #01: Unhappy about Compliments
Pressure Level (Circle one):
1
2
3
4
5
"Your teammate draws something cool but says nothing about your artwork."
The Brain Hack (ANT):
Release Strategy (Action):
Lab #02: Fighting over the Swing
Pressure Level (Circle one):
1
2
3
4
5
"A student took the swing just as you were reaching for it. They say 'I was here first!'"
The Brain Hack (ANT):
Release Strategy (Action):
S.I.A. Field Intelligence • Pressure Protocol Page 1 of 3
Lab #03: Stuck in the Middle
Pressure Level (Circle one):
1
2
3
4
5
"Friend A is complaining about Friend B. You feel pressure to pick a side."
The Brain Hack (ANT):
Release Strategy (Action):
Lab #04: Whispering Gossip
Pressure Level (Circle one):
1
2
3
4
5
"You hear someone whisper as you walk by. You want to yell at them."
The Brain Hack (ANT):
Release Strategy (Action):
Lab #05: Desk Bump Glitch
Pressure Level (Circle one):
1
2
3
4
5
"A teammate knocks over your markers. They don't see it happen."
The Brain Hack (ANT):
Release Strategy (Action):
S.I.A. Field Intelligence • Pressure Protocol Page 2 of 3
Director's Master Key: Mission SL-03
Release Logic Verification
Case 1 & 5 (Distraction/Accident): ANT: "They are being mean on purpose." Fact: "They are focused on their own mission/didn't see it." Release: Square breathing; let it pass.
Case 2 (Equipment): ANT: "They are stealing my turn to ruin my day." Release: Take 3 breaths. Propose a fair timer swap (5 min).
Release Valve Key Lab Master Key: Release Valve
Teacher Reference Sheet • Lesson 3
ANSWER KEY
Lab Scenario Exemplar ANT (The Story) Release Strategy #1: Compliments "They think I'm bad at art and are being mean." "Count to 10. Realize they are just busy. I'll compliment theirs first." #2: The Swing "They are stealing my turn to ruin my day." "3 deep breaths. Say: 'I've been waiting. Can I have 5 minutes next?'" #3: The Middle "If I don't pick a side, neither will like me." "Use Neutral Script. Change the subject to something fun." #4: Whispering "They are definitely laughing at me." "Fact Check: I can't hear them. Release the guess and walk away." #5: Accidents "They did that on purpose to mess with me." "Square breathing. It was an accident. Release the anger valve."
Instructional Tip
The "Release Valve" strategy is about Energy Management . Ask students: "Is this problem worth 10% of your energy or 100%?" Most small things should only get 10%.
Repair Social Scripts Handout Social Repair Scripts
Master Conflict Resolution Protocols
Security Level
TIER 3
SITUATION: Not Invited Protocol A
When you find out a friend had a party or hangout without you.
Step 1
Acknowledge: "I felt left out when I heard about the party."
Step 2
Ask: "Was there a reason I wasn't invited, or is everything okay between us?"
Step 3
Release: If they explain, say: "Okay, thanks for telling me. Let's do something soon."
SITUATION: Mean Words Protocol B
When a friend says something that hurts your feelings.
Step 1
Pause: Count to 3 before saying anything back.
Step 2
State Fact: "When you said [Words], it made me feel [Feeling]."
Step 3
Request: "Can you try not to say that anymore? It's hard for me to have fun."
SITUATION: Swing Fight Protocol C
When two people want the same resource at the same time.
Step 1
Propose: "We both want the swing. Let's find a way to make it fair."
Step 2
Option: "Should we set a timer for 5 minutes, or should we switch after 20 pumps?"
Step 3
Agree: "Okay, let's do [Option]. I'll go first/second."
SITUATION: Moving Away Protocol D
When a friend is leaving and you feel sad or abandoned.
Step 1
Express: "I'm really sad you're moving. I'm going to miss our friendship."
Step 2
Plan: "Can we find a way to stay in touch, like [Calling/Gaming/Letters]?"
Step 3
Memory: "I'll always remember when we [Favorite Memory]."
General Coping Strategies for Disagreements
SQUARE BREATHING
4 in, 4 hold, 4 out, 4 hold
THE 5-4-3-2-1
Focus on the room around you
BODY SHIFT
Walk away for a 2-minute reset
BIG VS SMALL
Is this a 10-minute or 1-year problem?
Mission File: Response Blueprint+Key Response Blueprint
S.I.A. Protocol Deployment • 3-Step Social Fix
AGENT ID: ________________
S.I.A. DOCUMENT SL-04
The 3-Step Social Fix Protocol
Agents must PAUSE to stay cool, PROPOSE a clear script, and PLAN a fair agreement.
PAUSE
Case #01: The Swing Mission Level Alpha
"You’ve been waiting for a swing for 10 minutes. Just as you walk up, another agent grabs it and yells 'I was here first!'"
Step 1: PAUSE (Operational Cool Down)
Step 2: PROPOSE (Your Scripted Transmission)
Step 3: PLAN (Final Tactical Agreement)
Case #02: Stuck in the Middle Level Beta
"Friend A says they are mad at Friend B. Friend B then asks you 'What did she say about me?'"
Step 1: PAUSE (Maintain Neutrality)
Step 2: PROPOSE (Your Neutral script)
Step 3: PLAN (Diversion - New Activity)
S.I.A. Response Blueprint • Operational Record Page 1 of 4
Case #03: The Compliment Malfunction Level Alpha
"Your teammate shows you soccer tricks. You don't say much. Now they say 'You never care about my skills.'"
Step 1: PAUSE (Empathy check)
Step 2: PROPOSE (Positive Intel script)
Step 3: PLAN (Joint mission steps)
Case #04: Gossip Signal Boundary Level Alpha
"You hear agents talking behind your best friend's back. You walk in on the signal."
Step 1: PAUSE (Stay Firm/Cool)
Step 2: PROPOSE (Boundary Script)
Step 3: PLAN (Tactical Exit)
S.I.A. Response Blueprint • Operational Record Page 2 of 4
Case #05: Moving Relocation Level Alpha
"Your teammate tells you they are moving next month. You feel like starting a fight."
Step 1: PAUSE (Internal Data Check)
Step 2: PROPOSE (Honest Feelings script)
Step 3: PLAN (Remote link-up plan)
S.I.A. Response Blueprint • Operational Record Page 3 of 4
Director's Master Key: Mission SL-04
Operational Verification Data
Case 1 (Swing): Step 2: "I've been waiting. Can we trade every 5 minutes?" Step 3: Set a watch or timer.
Case 2 (Middle): Step 2: "I'm staying neutral. I like you both. Ask her yourself." Step 3: Propose tag or a different game.
Case 3 (Compliments): Step 2: "Sorry I was quiet! Those tricks were awesome. Show me how you do the kick." Step 3: Practice moves together.
Case 4 (Gossip): Step 2: "Alex is my friend and I don't think it's fair to talk about her like that." Step 3: Walk away.
Resolution Blueprint Key Lab Master Key: Resolution
Teacher Reference Sheet • Lesson 4
ANSWER KEY
"The 3-Step Social Fix" focuses on PAUSE (Regulation), PROPOSE (Communication), and PLAN (Cooperation).
Case #01: The Swing Fight
Step 1 (Pause): Take 3 deep breaths, use square breathing, or count to 5 before speaking.
Step 2 (Propose): "I've been waiting for a turn. Could we set a timer so it's fair for everyone?"
Step 3 (Plan): Set a 5-minute timer or agree to trade after 30 pumps.
Case #02: Stuck in the Middle
Step 1 (Pause): Remind self: "I don't have to pick a side to be a good friend."
Step 2 (Propose): "I like you both and I'm not going to get in the middle. You should talk to her yourself."
Step 3 (Plan): Suggest a new activity: "Let's go play tag instead of talking about this."
Case #03: The Compliment Gap
Step 1 (Pause): Realize friend is feeling ignored, even if I didn't mean to be mean.
Step 2 (Propose): "I'm sorry I didn't say anything! Those tricks were actually really cool. How did you learn them?"
Step 3 (Plan): Watch the trick again and give a specific compliment about their effort.
Case #04: Gossip Boundary
Step 1 (Pause): Stay calm but firm; avoid getting aggressive or name-calling.
Step 2 (Propose): "Alex is my friend and I don't think it's fair to talk about her when she's not here."
Step 3 (Plan): Walk away from the group and find Alex to do something fun together.
Case #05: Moving Away
Step 1 (Pause): Identify real feeling: "I'm sad and scared of losing my friend."
Step 2 (Propose): "I'm really sad you're leaving. I don't want our friendship to end. Can we call each other?"
Step 3 (Plan): Exchange phone numbers or set a date for a 'goodbye' gaming session.
Instructional Summary
Success is measured by the student's ability to move through all 3 steps without adult prompting. The Propose step is the most critical for Tier 3 mastery.
Field Training Cards (S.I.A.) Mission File: Training Cards
S.I.A. Field Simulation • Level Alpha
S.I.A. FIELD ASSET SL-05
Cut along dotted lines for field operations training.
INTEL ID: 001
DECODE MISSION
The Silent Partner
"Your best friend gets a perfect score. You don't say anything. Now they are ignoring you."
TASK:
List 3 steps to fix this malfunction.
INTEL ID: 002
DEPLOY MISSION
The Swing Breach
"You’ve been waiting 10 minutes. An unauthorized agent grabs the swing just as you arrive."
TASK:
Execute the 3-Step Social Fix.
INTEL ID: 003
DECODE MISSION
Operation Triangle
"Agent A says they are mad at Agent B. Now Agent B asks you for intel on what she said."
TASK:
What is the Neutral Script?
INTEL ID: 004
DEPLOY MISSION
Relocation Sadness
"Your best friend is moving. Your brain says 'Start a fight so you don't feel sad.'"
TASK:
Identify the ANT. Propose a Plan.
S.I.A. Field Simulation Assets SL-CARDS-V2.1 REVISED
Mission File: Friendship Shift+Key Friendship Shift
S.I.A. Field Intelligence • Operation Pivot
AGENT ID: ________________
S.I.A. DOCUMENT SL-06
Operational Command: Pivot
Missions change. Identify the Brain Hack (ANT) sabotaging your thoughts, then write your Coping Script to stay on mission.
Shift #01: Exclusive Link-Up Mission ALPHA
"You hear agents talking about a trampoline park mission they took. You were the only one not recruited."
The Brain Hack (The Story):
Coping Script (Tactical Plan):
Shift #02: Team Relocation (Moving) BETA
"Your fellow Agent informs you their family is relocating to a different state next month."
The Brain Hack (The Story):
Coping Script (Tactical Plan):
S.I.A. Field Intelligence • Operation Pivot Page 1 of 3
Shift #03: The New Recruit Replacement GAMMA
"Your fellow Agent starts working with a new student every day. They seem to be having more fun."
The Brain Hack (The Story):
Coping Script (Tactical Plan):
Shift #04: Intercepted Whispers ALPHA
"Teammates are whispering. When you approach, they cut the signal and look strangely."
The Brain Hack (The Story):
Coping Script (Tactical Plan):
Shift #05: Hobby Change Signal BETA
"You always played soccer. Now, your teammate only wants to draw, which isn't your skill."
The Brain Hack (The Story):
Coping Script (Tactical Plan):
S.I.A. Field Intelligence • Operation Pivot Page 2 of 3
Director's Master Key: Mission SL-06
Tactical Recovery Verification
Case 1: ANT: "They hate me." Fact: "It was one trip with car limits. I'll ask about the next one."
Case 2: ANT: "Friendship terminated." Fact: "Family relocation happens. We can use digital signals."
Case 3: ANT: "I'm boring/replaced." Fact: "Teammates can have multiple partners. I'll invite my friend to a 1-on-1 mission."
Case 4: ANT: "They are laughing at me." Fact: "Signal unknown. I'll just say 'Hey' and check the reaction."
Case 5: ANT: "We aren't friends if we don't do the same things." Fact: "Interests shift. We can find a 3rd activity."
Official Record SL-06 MASTER KEY Page 3 of 3
Friendship Shift Key Lab Master Key: Shifts
Teacher Reference Sheet • Lesson 6
ANSWER KEY
Shift #01: Not Invited Outside School
The ANT: "They hate me and didn't want me there. I'm being kicked out."
Coping Script: "I feel left out, but I'll ask if there's a reason I wasn't asked. Maybe it was a small limit or a last-minute plan."
Shift #02: Moving Away
The ANT: "Our friendship is over. They won't miss me and I'll be alone."
Coping Script: "I'm sad they're leaving, but we can still be digital friends. We can play games online or call once a week."
Shift #03: The New Bestie
The ANT: "I'm being replaced because I'm not as fun as the new person."
Coping Script: "My friend is allowed to have new friends. I'll try to get to know the new student too, or ask for some one-on-one time."
Shift #04: Changed Hobbies
The ANT: "We have nothing in common anymore. We can't be friends if we don't do the same things."
Coping Script: "I'll try to learn about their new hobby, or we can find a third thing we both like to do together."
Shift #05: The Group Secret
The ANT: "They were definitely talking about me or laughing at me."
Coping Script: "I don't have proof they were talking about me. I'll just say 'Hey guys, what's up?' and see how they react."
Teacher Summary
The "Shift" is about emotional resilience. Help students move from "The friendship is broken" to "The friendship is changing."
Mission File: Post-Mission Report Post-Mission Report
S.I.A. Intelligence Analysis • Effectiveness Lab
AGENT ID: ________________
S.I.A. DOCUMENT SL-07
Conduct a technical debrief on your role-play simulation. Analysis of failure leads to future mastery.
FIELD MISSION DEBRIEF: _________________________
1. Protocol Deployment:
Describe the 3-Step Social Fix script or neutral transmission you used:
2. Tactical Effectiveness:
1
Failed
2
Limited
3
Success
4
Optimal
3. Result Intelligence (Why?):
Operational Refactor
What is one tactical change you would make to improve the friendship link?
Future Operational Commitment
Next time a social glitch happens in the field, I will deploy this strategy:
S.I.A. OFFICIAL REPORT • SL-V7 FINAL
Agent Signature
Director's File: Scenario Intel+Key Scenario Intelligence
Mastery Measurement Stimuli • Director Database
Operational Record • SL-V8
Present these cases to measure Protocol Identification and Deployment Accuracy .
Target: 4/5 Mastery
SET A
Protocol Identification
SET B
Protocol Deployment
ID: A-001 (COMPLIMENTS)
___ / 3
"Teammate draws cool graphics. You don't say anything. Now they won't let you see their screen."
ID: B-001 (MEAN WORDS)
___ / 4
"A rogue Agent tells you your uniform looks 'cheap and weird' in front of the team. They laugh."
ID: A-002 (GOSSIP)
___ / 3
"Agent Sam tells you Jordan leaked your secret. Sam is observing to see your reaction."
ID: B-002 (THE MIDDLE)
___ / 4
"Two Agents fight over who partners with you. One says 'If you choose him, the mission is over!'"
ID: A-003 (ACCIDENTS)
___ / 3
"A teammate bumps your desk. Mission gear spills. They didn't apologize. Mission time is lost."
ID: B-003 (EXCLUSION)
___ / 4
"You overhear Agents discussing a Saturday Link-Up mission. You were not contacted."
ID: A-004 (RESOURCES)
___ / 3
"Two Agents reach for the same tactical gear at once. Both yell 'MINE!' and start tugging."
ID: B-004 (TRANSITION)
___ / 4
"It's an Agent's last day at HQ. You feel so angry you want to start a fight so you don't cry."
ID: A-005 (RELOCATION)
___ / 3
"Best Friend Agent is being relocated. You ignore them so the final goodbye won't hurt."
ID: B-005 (COMPLIMENTS)
___ / 4
"Teammate looks at your report and says 'It's fine, but the writing is sloppy.' You feel insulted."
Director Intelligence Summary (Tracking Data)
Agent Name Decode Avg Deploy Avg Mastery?
S.I.A. Mastery Answer Key (Director Only)
Set A: Decoding Protocol
A1: Propose asking for an opinion. A2: Identify the bugged intel (gossip) and stay calm.
Director's Master Key (S.I.A.) Director's Master Key
S.I.A. Intelligence Database • Mission Keys
DEBRIEFING: COMPLETE
M1: Brain Hack Removal (ANT Keys)
Scenario 1 (Compliments)
Replacement: "They might be focused on their own mission. One missed compliment doesn't mean I failed."
Scenario 2 (Mean Words)
Replacement: "One mean comment is a glitch, not a permanent enemy status. Stay calm and set a boundary."
Scenario 3 (Exclusion)
Replacement: "There may be operational limits (car seats, parent rules). I'll ask for intel before assuming exclusion."
M4: Mission Response Keys (3-Step Social Fix)
Case 01: The Swing Fight
Step 1 (Pause): Deep breath; count to 10.
Case 02: The Middle Man
Step 1 (Pause): Empathy check; don't take the bait.
Case 03: The Moving Relocation
Step 1 (Pause): Acknowledge sadness/fear.
Director's Tip: Mastery is achieved when Agents use the protocols independently in the field. Reward Neutral Scripts and Pause Strategies with Academy Merits.
