Conflict Navigators Slides Conflict Navigators
Negotiation, Mediation & Advocacy
Today's Mission
1
Learn how to negotiate and mediate when problems happen at work or college.
2
Practice advocacy : standing up for ourselves and others against unfair treatment.
Strategy: Negotiation
What is it?
"Let's make a deal."
Finding a solution where both people get a little bit of what they want.
Example:
"I need a quiet break, but the breakroom is loud. Can I use the office for 10 minutes instead?"
Strategy: Mediation
When do we use it?
When a problem is too big to solve alone, we ask a neutral third person (like a boss or advisor) to help us talk.
Person A
Mediator
(Helper)
Person B
Advocacy
Self-Advocacy
Speaking up for your own rights, needs, or accommodations.
"I need my desk away from the flickering light."
Advocacy for Others
Supporting a friend or coworker who is being treated unfairly.
"It isn't okay to talk to Sam that way."
Your Rights
In Canada, the Human Rights Code protects you from discrimination at work and school.
Practice Lab #1
Workplace Situation
A coworker constantly uses your desk chair when you are away, and they leave it adjusted too high. You find it hard to sit comfortably.
What is the best choice?
Ignore it and stay uncomfortable
Negotiate a "My Chair" rule with them
Yell at them for touching your things
Speak Up Script Formula
I FEEL...
BECAUSE...
I NEED...
PLEASE
"I feel overwhelmed because the music is loud . I need you to use headphones, please ."
Practice Lab #2
College Situation
A classmate says: "We shouldn't let Tyler do the typing because people with autism are too slow." This is an example of prejudice .
What is the best choice?
ADVOCACY FOR OTHERS
"That isn't true or fair. Everyone has different strengths. Tyler should have a turn, please ."
Your Action Card
Script Tool
I FEEL...
BECAUSE...
I NEED...
PLEASE
Point to these boxes to share your plan!
Everyone Can Lead!
Speaking
Use your voice and the scripts provided.
Showing
Point to a script card or show a typed message.
Supporting
Use a sign or gesture to agree with a plan.
"All communication is valid."
Speak Up Scripts Reference Speak Up Scripts
Tools for Advocacy & Conflict Resolution
Use these scripts to help you communicate. Speak them, point to them, or show them.
Finding a Solution (Negotiation)
"I have a problem with ___________. Can we talk about it, please ?"
"I can ___________ if you can ___________, please ."
Standing Up (Advocacy)
Self-Advocacy (For Me)
"I need ___________ to do my best work today, please ."
Advocacy for Others (For a Friend)
"Please stop. That wasn't fair to ___________."
Canada Human Rights Code
The Canada Human Rights Code says that everyone must be treated fairly at work and school. Discrimination is against the law.
Dealing With Unfairness
"That comment was hurtful. We don't use those words here, please ."
"I am being treated differently. I would like to talk to a manager, please ."
Tip: It's your right to be treated with respect.
Solution Scenarios Cards Scenario 1
The Loud Lunchroom
The Situation:
"Your coworker, Alex, likes to listen to loud music without headphones during break. The noise is making you feel very overwhelmed and 'prickly.'"
Your Goal:
Negotiate with Alex. Find a deal where you both get what you need.
My Action Script (Use "Please"):
Scenario 2
The Forgotten Note
The Situation:
"Your professor forgot to give you the printed notes they promised. Now you are falling behind."
Your Rights:
Under the Canada Human Rights Code , you have a right to your accommodations.
My Action Script (Use "Please"):
Scenario 3
The Mean Joke
The Situation:
"A group of coworkers is making fun of Sam, who is autistic. They are using mean words about how Sam talks."
Advocacy:
Discriminatory jokes are not okay under the Canada Human Rights Code . Speak up!
My Action Script (Use "Please"):
Human Rights Focus
"Fairness is the law."
• Use these scenarios to discuss rights under the Canada Human Rights Code .
• Encourage students to include "Please" to keep advocacy firm but respectful.
• Point to the code as a reason why certain behaviors must change.
My Resolution Plan Worksheet My Resolution Plan
Plan how to handle a tough situation politely.
Canada Human Rights Code protects you!
1
Which scenario are you working on?
The Loud Lunchroom
The Forgotten Note
The Mean Joke
The Work Load
2
What strategy will you use?
Negotiation
Mediation
Advocacy
3
Draft Your Script:
I FEEL:
BECAUSE:
I NEED:
PLEASE:
Check the "Speak Up Scripts" sheet for help!
How will I share this?
Speak
Write
Show
Type
Navigator Teacher Guide Navigator Guide
Teacher Resource • Conflict Resolution & Advocacy
Duration
45-60 Minutes
Core Focus
Canada Human Rights Code & Advocacy Skills.
The Canada Human Rights Code
Teach students that they have legal rights to be treated with dignity and fairness. The Code prohibits discrimination based on race, disability, gender identity, and more. This is the foundation for advocacy .
Pacing Guide
10 MIN
Visual Intro
Use the Slides to define Negotiation, Mediation, and the Canada Human Rights Code .
10 MIN
Script Matching
Review Speak Up Scripts . Emphasize using "Please" as a tool for de-escalation and polite but firm advocacy.
25 MIN
Scenario Lab
Students use Scenario Sheets . Focus on identifying when a right is being violated under the Code.
Support Strategies
Selective Mutism
Encourage using the Action Card in the slides or the printed scripts.
Practice "showing" the script rather than speaking if anxiety is high.
Rights Awareness
Remind students: "Fairness isn't a favour; it's the law under the Canada Human Rights Code."
Use simple examples of "accommodation" vs "discrimination."
Check for Understanding
Can the student identify a situation where the Human Rights Code applies?
Can the student use a script that includes polite advocacy (using 'please')?