Teamwork and Problem Solving • Sequence • Lenny.com
Teamwork and Problem Solving
A unit introducing high school students to essential teamwork, communication, and problem-solving skills, focusing on workplace readiness, self-advocacy, and Pre-ETS skills.
Leads theme, decoration ideas, and visual posters.
4. Comm Officer
Leads final presentation, explaining choices clearly.
5. Operations
Divides tasks, helps sections complete on schedule.
Workplace roles ensure everyone has clear deliverables and stays accountable!
Communication Slide 6
Hearing vs. Active Listening
Hearing Only (Passive)
Letting sound hit your ears without active mental effort. You are distracted or thinking of what you want to say next instead of focusing.
* Result: Mistakes, forgotten rules, and teammates feeling ignored.
Active Listening (Active)
Using your eyes, ears, and body to fully process and care about the message. You show the speaker they are heard through concrete visual cues.
* Result: Clear directions, strong teamwork, and workplace respect.
Look at Page 2 of your worksheet. Let's practice matching scenarios!
Skill Building Slide 7
Active Listening Cues
👁️ Eye Contact
Looking comfortably at the speaker to show they have your full attention.
👤 Body Language
Turning your shoulders toward the speaker, leaning in slightly, and nodding your head.
❓ Asking Questions
"Could you repeat that?" or "So you're saying we should do this?"
Teacher Modeling: Let's look at the bad listening vs. good listening demonstrations. How did my actions affect the speaker?
We listen with our whole body, not just our ears!
Teacher Toolkit Slide 8
Our Active Listening Tools (The L.I.S.T.E.N. Rules)
Review these tools with your class before beginning the Partner Speaking Activity:
👁️
L - Look & Face Turn your body and face directly toward the speaker. confortably focus your eyes.
🤐
I - Inhibit Speaking Keep your mouth quiet. Inhibit the urge to interrupt or prepare your answer.
👥
S - Summary Check Nod your head and mentally track key details to prepare a solid summary after.
❓
T - Tracking Questions Prepare one follow-up question to verify details: "What did you mean when..."
* Practice this: Sit up straight, face a peer, and practice the "Look" step now!
Pitfalls Slide 9
Team Communication Barriers
These common mistakes lead to teamwork breakdowns on any job site or classroom:
Ignoring Teammates Scrolling your phone or spacing out.
Interrupting Others Speaking over your teammates.
Arguing Ineffectively Losing patience when someone disagrees.
Not Participating Sitting back and doing nothing.
* How can you advocate for yourself if you feel ignored? Discuss as a class.
Active Listening Challenge Slide 10
The 45-Second Listening Challenge!
Open your Listening Pair-Up Sheets (Versions 1-5) and follow the strict rules:
🗣️ Partner 1 (Speaker) Rules:
Review your topic at the top.
Set a 45-second timer!
Talk continuously for the full 45s.
You CANNOT repeat any information!
👂 Partner 2 (Listener) Rules:
Practice complete active listening cues.
DO NOT speak or make comments.
Do not look at their prompt text.
Answer the questions on your sheet after!
* Prepare your timers, find your partner, and begin speaking when your teacher says GO!
Main Simulation Slide 11
"Prom Planning Under Pressure"
The Mission: Your team has been hired by the school as a prom planning committee. You must develop a proposal poster to persuade administration your prom idea is the best!
* Requirements: Decide on a Theme, Venue, DJ Style, Food, Slogan, and Date.
WARNING: Surprise Obstacles Ahead!
Every 3-5 minutes, the instructor will draw a Surprise Teamwork card. Your team must immediately adapt and continue planning under the new constraint!
* Use Page 3 of your worksheets to track your decisions. Assign roles and start planning now!
Class Discussion Slide 12
How Did Your Team Do?
👥 Obstacles: Which challenge card was the hardest to handle? How did you adapt?
🗣️ Presentations: Communications Officers, pitch your prom concept in 30 seconds!
🏢 Workplace Connection: How does adapting to rejections or role-switches prepare you for a real internship?
Take turns speaking and let's practice active listening as other teams present!
Wrap-Up Slide 13
Reflection & Goal Setting
Great work today! Let's lock in our learning:
Your Exit Ticket:
1. Turn to Page 3 of your worksheet packet.
2. Complete the Self-Assessment rating.
3. Write down one Self-Advocacy Goal.
4. Early Finishers: Draw the Teamwork Comic/Draw at the bottom!
Thank you for being an excellent classmate and a cooperative teammate today! See you next time!
👂
Focusing with Ears & Eyes
Active listening prevents costly mistakes on the job site.
Vocabulary Word 7 Slide 8
Responsibility
Having a duty to do a task, and doing it dependably.
Workplace Example: Arriving on time to start your shift and cleaning up your work area before you leave.
📋
Doing Your Job
Being responsible builds trust with supervisors and coworkers.
Vocabulary Word 8 Slide 9
Accountability
Owning your choices and actions, even if you make a mistake.
Workplace Example: Saying "I am sorry, I accidentally dropped the box, I will clean it up right now" instead of blaming someone else.
🛡️
Owning Your Actions
Everyone makes mistakes; being accountable makes you a professional.
Vocabulary Word 9 Slide 10
Participation
Taking part or being actively involved in group activities.
Workplace Example: Sharing your ideas in a staff meeting or helping clean up after a large event.
🙋♂️
Joining In
Every team member needs to step up and participate!
Vocabulary Word 10 Slide 11
Conflict
A disagreement or argument between people who have different ideas or needs.
Workplace Example: Two teammates disagreeing on who should lead the team or how a task should be finished.
⚡
Disagreements
Disagreements are normal; solving them respectfully is key.
Vocabulary Word 11 Slide 12
Problem-Solving
Finding a healthy way to resolve a challenge or disagreement.
Workplace Example: Brainstorming ideas together when a machine breaks down instead of panicking.
💡
Finding Solutions
Good problem-solving keeps a team moving forward together.
Vocabulary Word 12 Slide 13
Leadership
Guiding and encouraging others to work together and succeed.
Workplace Example: Helping a new team member learn the rules and encouraging them when they do a great job.
👑
Guiding Others
Leaders don't boss people around; they help the team succeed!
Vocabulary Word 13 Slide 14
Respect
Treating others with kindness and value, even if they are different from you.
Workplace Example: Patiently listening to a coworker with a different background or communication style.
🌟
Valuing Others
Respect is the foundation of every professional workplace.
Word Game Slide 15
Quick Vocabulary Match!
Can you name the word that goes with these emojis?
👂👁️👤
Active Listening
🧩🤝🏆
Teamwork
⚡🤐💬
Conflict
👑📣⏱️
Leadership
Great job! Use these words in your presentations today!
My partner and I
Q2. How did you show active listening and respect to your partner if they had a different opinion?
Even during our disagreement, I showed respect by
Teamwork Foundations — Warm-Up Packet Page 3 of 4
Daily Bellringer
Partner Opinion Showdown
Warm-Up Version D: Visual Debate (Tier 1)
Name:
Date:
Step 1: Circle your favorite options below:
A. Pizza Toppings 🍕 🍕🍍
Yum! Yuck!
B. Superpower ⚡ 🦅👻
Flight Invis.
C. Weather Choice ❄️ ❄️☀️
Snow Desert
Step 2: Partner Conversation & Reflection
My Partner's Name:
Did you agree? Yes! 👍 No! 👎
How did you show respect to your partner? (Check all that apply):
I looked at them I nodded my head I let them speak
My favorite topic to talk about was (Circle one):
🍕 Pizza ⚡ Superpowers ❄️ Weather
Teamwork Foundations — Warm-Up Packet Page 4 of 4
TEAM SHOCK CARD
🚫 Physical Block 2 MINS
Rule: One of your teammates cannot use their hands to paint, draw, or write. Coworkers must assist them completely.
PHYSICAL CHALLENGE
📋 Writer's Strike 2 MINS
Rule: Your Documentation Officer must put down their pencil and cannot write. A teammate must take over transcription.
ROLE INTERRUPTION
🔄 Role Shakeup PERMANENT
Rule: Two group members must immediately exchange roles and take on their new corporate deliverables.
COGNITIVE COMPLEXITY
❌ Theme Rejection IMMEDIATE
Rule: Admin rejected your theme! You must choose a new, creative prom theme immediately and align poster visuals.
ADAPTABILITY CARD
🤫 Whisper Net 2 MINS
Rule: Your group must communicate entirely in soft whispers. Any out-loud voice triggers a 30-sec design penalty!
AUDITORY STRESSOR
💤 Out of Shift 2 MINS
Rule: One of your teammates must step back, put down their pencil, and cannot participate. The group divides their tasks.
DELIVERABLE DELAY
🎭 Silent Charades 1 MIN
Rule: Speaking is completely blocked. You may only communicate via theatrical hand signals and body language.
NONVERBAL CHOKEPOINT
👑 Silent Leader 3 MINS
Rule: Your Project Facilitator cannot speak or lead discussions. Other members must organize tasks themselves!
LEADERSHIP CHOKEPOINT
🏢 Venue Disaster IMMEDIATE
Rule: Your booked venue location is flooded! Your team must select a completely new venue and adjust decoration designs.
1. What specific main entrée did Partner 1 describe as their perfect meal?
2. What beverage did they choose to wash down their feast?
3. Describe the dessert they want to finish with. What makes it special?
Active Listening Partner Challenge Packet — Version 2 Page 2 of 7
Active Listening Challenge
Listening Pair-Up Activity
Version 3: The Time Machine
45-Sec Timer ⏱️
Speaker:
Listener:
PARTNER 1: SPEAKING MISSION
Topic: Your Time Machine Voyage 🕰️🚀
Instructions: Imagine you have a working time machine. Tell your partner: (1) What specific year or historical era you would visit, (2) Who from history you want to meet, and (3) What you would do first.
STRICT SPEAKING RULES:
You must set a 45-second timer.
You must talk for the full 45 seconds without stopping.
You cannot repeat anything you have already said!
Partner 2 (Listener) Looks Below
PARTNER 2: LISTENING COMPREHENSION Do not look at the top section while your partner speaks!
Instructions: Practice whole-body active listening. Maintain eye contact, nod your head, and do not speak or interrupt. Once your partner finishes their 45-second speech, answer these questions:
1. What era or year does Partner 1 want to visit with their time machine?
2. Who is the historical figure they want to meet, and why?
3. What is the very first action they described doing once they arrive?
Active Listening Partner Challenge Packet — Version 3 Page 3 of 7
Active Listening Challenge
Listening Pair-Up Activity
Version 4: The Ultimate Mansion
45-Sec Timer ⏱️
Speaker:
Listener:
PARTNER 1: SPEAKING MISSION
Topic: Your Ultimate Dream Mansion 🏰✨
Instructions: Describe your perfect mansion. Tell your partner: (1) Where it would be built, (2) Two crazy features it has (e.g., arcade, water slide), and (3) What the backyard looks like.
STRICT SPEAKING RULES:
You must set a 45-second timer.
You must talk for the full 45 seconds without stopping.
You cannot repeat anything you have already said!
Partner 2 (Listener) Looks Below
PARTNER 2: LISTENING COMPREHENSION Do not look at the top section while your partner speaks!
Instructions: Practice whole-body active listening. Maintain eye contact, nod your head, and do not speak or interrupt. Once your partner finishes their 45-second speech, answer these questions:
1. In what location does Partner 1 want to build their dream mansion?
2. Name two unique rooms or features they described inside the house:
3. What is the most exciting feature in their mansion's backyard?
Active Listening Partner Challenge Packet — Version 4 Page 4 of 7
Active Listening Challenge
Listening Pair-Up Activity
Version 5: The Favorite Show
45-Sec Timer ⏱️
Speaker:
Listener:
PARTNER 1: SPEAKING MISSION
Topic: Your Favorite Movie or Show 🎬📺
Instructions: Describe your favorite movie or TV show. Tell your partner: (1) The name of the show/movie, (2) Who the main characters are, and (3) What the plot is and why you love it.
STRICT SPEAKING RULES:
You must set a 45-second timer.
You must talk for the full 45 seconds without stopping.
You cannot repeat anything you have already said!
Partner 2 (Listener) Looks Below
PARTNER 2: LISTENING COMPREHENSION Do not look at the top section while your partner speaks!
Instructions: Practice whole-body active listening. Maintain eye contact, nod your head, and do not speak or interrupt. Once your partner finishes their 45-second speech, answer these questions:
1. What movie or TV show did Partner 1 describe as their favorite?
2. Who are the main characters they mentioned during their description?
3. What reason did they give for loving this particular show or movie?
Active Listening Partner Challenge Packet — Version 5 Page 5 of 7
Peer Evaluation Form
Speaker's Feedback Sheet
Evaluate Your Partner's Active Listening Skills
FOR THE SPEAKER Post-Challenge Rating
Speaker Instructions: Once your partner (the listener) completes their comprehension questions, use this feedback rubric to score their active listening behaviors. Share your constructive feedback with them to support their professional workplace readiness.
Part A: Active Listening Skills Checklist (Rate your Partner)
Active Listening Behavior Observed
Observed (Yes)
Partially (Sometimes)
Needs Practice (No)
1. Posture: Body and shoulders turned directly toward me.
2. Eye Contact: Looked at me comfortably during the speech.
3. Head Nodding: Nodded head to signal they were following.
4. Interruption Check: Did not speak, mock, or interrupt.
Part B: Accuracy and Detail Audit (What did they capture?)
1. What key details did your partner remember completely and accurately?
My partner correctly remembered that
2. What specific details did your partner leave out or get incorrect? (What did they miss?)
My partner missed the detail about
Partner's Overall Rating:
⭐ Poor ⭐⭐ Okay ⭐⭐⭐ Good ⭐⭐⭐⭐ Excellent
Encouragement:
You did a great job!
Active Listening Partner Challenge Packet — Feedback Sheet Page 6 of 7
Active Listening Extension
Direct Notes & Scenarios
Workplace Listening Analysis — Part 3 Extension
EXTENSION SHEET
Hearing vs. Active Listening Direct Notes
Passive Reception (Hearing Only)
A physiological process where sound waves hit your eardrums. Requires zero focus, processing, or effort.
Active Engagement (Active Listening)
A cognitive practice. The listener deliberately decodes the words, nod, process nonverbal posture, and repeat back ideas to clarify.
Workplace Listening Scenario Classification
Write "H" (Hearing Only) or "A" (Active Listening) next to each workplace situation:
An automotive intern nods while the shop manager explains hydraulic safety, but is secretly drafting a grocery list in their head.
During a hospital shift briefing, a medical intern writes down room numbers and repeats back medication instructions to avoid error.
A retail supervisor gives restocking instructions, but you immediately interrupt them with a story about a customer from yesterday.
In a technology group meeting, you observe your peer's closed body language, pause, and ask: "It looks like you have some concerns about this timeline. What's your take?"
Self-Advocacy Summary Point: Active listening is not just for following orders. It is a critical tool for self-advocacy! By listening closely, you can identify precisely where communication is broken and speak up for yourself and your team's needs with clear, constructive points.
Active Listening Partner Challenge Packet — Extension Sheet Page 7 of 7
TRANSITION SCRIPT: "Now that we know the levels of authority, let's learn how to classify issues so we know exactly when to handle things ourselves versus when to escalate them. Let's look at Part 3..."
Workplace Problem Solving — Teacher Guide Page 1 of 4
Pre-ETS: Work-Based Learning
Workplace Problem Solving & Chain of Command
Day 2: Hierarchy, Professionalism & Escalation
TEACHER GUIDE 90-Minute Lesson
Part 3: Solving Coworker Conflicts & Involving Authority (15-20 Mins)
The Objective: Discriminate between issues that should be handled independently vs. escalated to higher management.
Direct Instruction: What Stays with Coworkers vs. What Goes Up
1. Coworker Disputes (Handle Independently): Minor disagreements, differences in speed, or sharing clean tools. Scripted Action: "If a coworker is speaking too loudly, do we run to the boss? No. We say: 'Hey, I'm having trouble concentrating, could we lower our voices a bit?'."
3. Human Resources / Director Issues (Escalate immediately to HR): Harassment (verbal/physical), systemic discrimination based on identity, wage theft, safety violations that are repeatedly ignored by supervisors.
Key Discussion Point: Emphasize that gossip or talking to other entry-level coworkers about a problem creates "workplace drama" and can get people fired. Encourage direct, respectful conflict resolution or proper formal escalation.
TRANSITION SCRIPT: "Now let's practice this hierarchy together! We're going to build an interactive workplace authority flowchart board. Clear your tables and get your scissors and glue ready..."
Part 4: Chain of Command Flowchart Activity (20-25 Mins)
Activity Execution: Divide students into groups of 3-4. Hand out the Chain of Command Flowchart Sheet. Groups cut out the 4 role cards (Associate, Supervisor, Manager, HR Director) and paste them in order from lowest (bottom) to highest (top), drawing upward arrows. Read the scenario cards and have groups trace the correct upwards paths.
Pacing Checkpoints & Teacher Interventions:
Checkpoint A: Confirm that the arrows point upwards (from Associate to HR) to represent proper professional escalation.
Checkpoint B: Confirm that students understand that they skip the chain only during life-safety emergencies (calling 911 directly).
Workplace Problem Solving — Teacher Guide Page 2 of 4
Pre-ETS: Work-Based Learning
Workplace Problem Solving & Chain of Command
Day 2: Integrated Case Study Discussions
TEACHER GUIDE Day 2 Extension
Extension Activity: Teacher-Led Case Studies
Instead of separate scenario sheets, facilitate these 4 real-world workplace discussions directly with the class. Have students raise hands and explain the correct escalation level and a professional verbal response.
Case 1: Register Shortage (Financial Discrepancy)
An associate's drawer is $15 short at checkout. A peer says: "Put in your own cash so the boss doesn't find out."
Correct Level: Level 2 (Supervisor). Putting in personal cash violates financial policy and is an immediate termination offense. Report directly to supervisor.
Case 2: Grease Spill (Safety Hazard)
A large grease spill is pooling in front of the kitchen entrance. Employees are walking past it.
Correct Level: Level 2 (Supervisor). Associate must place a yellow caution cone first, then notify the Supervisor immediately to initiate professional cleanup.
Case 3: Timecard Fraud (Policy Violation)
An associate repeatedly clocks in for late friends and asks you to keep it a secret.
Correct Level: Level 3 (Store Manager). Timecard fraud is theft of company time. This cannot stay between coworkers; report formally to the Store Manager.
Case 4: Toxic Environment (Policy & Rights)
A senior staff member repeatedly mocks coworkers with disabilities. Supervisors ignore it.
Correct Level: Level 4 (HR Director). Harassment and disability discrimination are severe policy violations. Submit a confidential report to HR.
Lenny's Classroom Success Tip
"By discussing these case studies as a class, you model appropriate professional statements aloud. Encourage students to practice using direct 'I' statements and professional vocabulary terms like 'discrepancy' and 'escalate' during roleplay!"
Workplace Problem Solving — Teacher Guide Page 3 of 4
Unit Key & Rubrics
Teacher Answer Key
Workplace Problem Solving & Chain of Command
ANSWER KEY Day 2 Solutions
Part 2 Guided Notes Solutions
1. A Chain of Command is a workplace hierarchy that outlines who you Report to for help or instructions.
2. An entry-level employee addresses minor coworker concerns Independently using calm communication.
3. Major concerns like safety hazards or company policy violations are reported directly to a Supervisor / HR.
Part 3 Scenario Reporting Classification Solutions
COWORK
Scenario 1: Coworker texting during down periods. (Handle Independently/Ignore)
SUPER
Scenario 2: Water spill on floor in front of loading bay. (Immediate Safety Hazard)
COWORK
Scenario 3: Coworker talks too quietly to hear. (Resolve independently)
HR
Scenario 4: Teammate makes derogatory comments about coworkers. (HR Level)
Flowchart Level Hierarchy Keys
The correct top-down vertical structure of the Chain of Command Flowchart cards:
Level 4: HR Director
Level 3: Store Manager
Level 2: Shift Supervisor
Level 1: Associate (Me)
* Note: "Customer" sits outside the hierarchy box but links directly to the entry Associate rung.
Emerging (0-1 pts) Struggles to identify correct reporting levels. Believes HR issues should be ignored or solved via gossip.
Developing (2-3 pts) Maps flowchart correctly with minor errors, but struggles to draft professional reporting statements.
Mastered (4-5 pts) Correctly maps all sections. Writes professional, clear communication scripts for coworker conflicts and safety.
Workplace Problem Solving — Teacher Guide Page 4 of 4
Some problems affect operations and **MUST** go directly to your supervisor:
Supervisor-Level Issues:
Cash drawer discrepancy ($10 short).
Safety hazards (wet spills, blocked exits).
Scheduling errors or showing up late.
Angry customers yelling at register.
How to Report (Script):
"Excuse me, Supervisor. There is a large oil leak in front of loading bay 4. I have placed a warning cone, but I want to report it so it gets cleaned up safely."
* Reporting safety concerns immediately shows high professional accountability!
HR Level Slide 6
Human Resources (HR) Concerns
Human Resources protects employee rights and policies. These issues go to HR:
🚫 Go Directly to HR:
Harassment: Bullying or inappropriate touching.
Discrimination: Unfair treatment based on identity/disability.
Wage Theft: Not getting paid for your hours.
Safety violations ignored by supervisors.
Why does HR exist?
HR makes sure the company is a safe, respectful, and legally compliant workplace. Entry-level associates can file formal, confidential complaints with HR without fear.
* Remember: Discrimination and harassment should NEVER be handled alone or ignored.
Follow the chain to maintain workplace professionalism and solve problems efficiently!
Professionalism Slide 8
Dignified Communication Tools
When dealing with coworker misunderstandings, apply these steps:
1. Pause First
Do not react in anger. Take 3 deep breaths before speaking to collect your thoughts.
2. "I" Statements
Use "I feel" or "I notice" instead of pointing fingers ("You always do this").
3. Seek Solution
Propose a collaborative win-win compromise. Be ready to give a little to get things done.
* Resolving conflicts yourself builds immense professional leadership credentials!
Workplace Drama Slide 9
Say NO to Workplace Drama
Gossip means talking behind a coworker's back with other coworkers. It creates a toxic environment and is a common reason people lose their jobs.
Remember: Always talk TO people, not ABOUT them!
Dignified Boundaries:
• If a coworker starts gossiping, walk away or change the subject.
• Say: "Let's focus on finishing this retail shipment so we can go home on time."
• Focus on your deliverables, not others' personal matters.
Professionalism means keeping your communication focused on workplace goals.
Main Activity Slide 10
Building our Chain of Command Flowchart
You will collaborate with your group to build a physical organizational map:
Step 1 ✂️ Cut out the 5 role boxes (Associate, Supervisor, Manager, HR, Customer) from your activity sheet.
Step 2 📋 Arrange and paste them in order of authority (lowest to highest) on your poster board.
Step 3 📝 Draw arrows connecting who reports to whom. Draw paths to resolve the scenario cards!
* Refer to Page 1 of your Core Worksheets. Let's build a functional corporate map together!
Active Simulation Slide 11
FLOWCHART CHALLENGE!
As you build your flowchart, your teacher will periodically announce a **Surprise Workplace Emergency**!
* If an emergency card is read, you must instantly adjust your reporting paths on your map!
⚠️ Fire/Emergency: Skip the chain! Call 911 instantly.
⚠️ Harassment Case: Bypass the Supervisor and go direct to HR!
Work as a group, listen closely, and let's map these professional escalation paths cleanly!
Class Discussion Slide 12
Chain of Command Debrief
👔 Hierarchy: Why can't employees just report everything to the company owner?
🗣️ Direct Communication: Why is it better to discuss minor issues with coworkers first instead of immediately reporting them?
🏢 Safety & HR: Why are harassment and safety violations things that must NEVER stay between coworkers?
Take turns speaking and let's practice active listening as other teams present!
Wrap-Up Slide 13
WBL Personal Goal Setting
Outstanding focus today! Let's lock in our Work-Based Learning knowledge:
Your Exit Ticket:
1. Turn to Page 2 of your Core Playbook Worksheet.
2. Complete the Self-Assessment ratings.
3. Write down one measurable Workplace Goal.
4. Early Finishers: Complete the Problem-Solving Stations in your extension booklets!
Your professionalism is growing every day! See you for Day 3!
Word 8 Slide 9
Discrepancy
A difference or mismatch between what is expected and what is actually there.
Workplace Example: Your cash register showing $10 less than the checkout receipt expects.
🔍
mismatch
Word 9 Slide 10
Workplace Policy
A formal rule established by a company that all employees must follow.
Workplace Example: Clocking out before taking a lunch break or wearing standard store uniforms.
📖
Company Rule
Word 10 Slide 11
Accountability
Owning your choices and duties, and taking responsibility for mistakes.
Workplace Example: Admitting you made a mistake on a stock order and correcting it immediately.
🛡️
Owning Your Actions
Word 11 Slide 12
Harassment
Repeated, inappropriate, or harmful behavior that makes an employee feel unsafe.
Workplace Example: Reporting repeated derogatory or mocking comments to Human Resources immediately.
🚫
harmful Behavior
Word 12 Slide 13
Safety Concern
Any hazard, spill, or broken equipment that could injure someone.
Workplace Example: Reporting a wet, slippery floor or a blocked emergency exit directly to your supervisor.
⚠️
Hazardous Site
Word Game Slide 14
Quick Vocabulary Match!
Can you name the word that goes with these emojis?
⛓️👔📋
Chain of Command
🛡️⚖️📋
HR Director
🔍⚠️❌
Discrepancy
🕊️💬🤝
Conflict Resolution
Great focus! Use these words during our flowchart activity!
My partner and I
Q2. How did you show active listening and respect if your partner had a different perspective?
Even though we had different opinions, I listened by
Chain of Command Warm-Up Packet — Page 3 of 4
Daily Bellringer
Workplace Standard Showdown
Warm-Up Version D: Visual Debate (Tier 1)
Name:
Date:
Step 1: Circle your preferred standards in each box below:
A. Dress Code Rules 👔 👔👕
Uniform Flexible
B. Pay Schedule 💰 📅💵
Weekly Monthly
C. Shift Preference ☀️ 🌅🌃
Morning Night
Step 2: Partner Conversation & Reflection
My Partner's Name:
Did you agree? Yes! 👍 No! 👎
How did you show respect to your partner? (Check all that apply):
I looked at them I nodded my head I let them speak
My favorite debate topic was (Circle one):
👔 Dress Codes 💰 Money / Pay 🌅 Shifts
Chain of Command Warm-Up Packet — Page 4 of 4
Workplace Problem Solving & Chain of Command — Core Playbook Page 2 of 4
Pre-ETS: Work-Based Learning
Workplace Self-Reflection Questionnaire
Navigating Conflicts & Escalation Boundaries
PART 4
Q1. Would you feel comfortable handling a minor disagreement with a coworker yourself? Why or why not?
I would feel
Q2. Do you think it is difficult to report an issue to a supervisor or higher-up? Explain what might make it hard (e.g., fear of getting in trouble, nervousness):
Going to a supervisor might feel hard because
Q3. How would you handle a situation where a supervisor ignores a safety concern you reported? What is your next professional step?
If my supervisor ignored my safety report, I would
Q4. Why is it important to tell the absolute truth when escalating an issue to HR or a manager? What happens if you exaggerate?
Telling the exact truth is critical because
Q5. If a coworker begins gossiping or complaining to you about another teammate, what specific boundary statement would you use to protect yourself from drama?
To stop coworker gossip professionally, I would say:
Q6. How does understanding the Chain of Command help you feel more confident and secure when starting a new internship or job?
Understanding the chain of command helps me because
Workplace Problem Solving & Chain of Command — Core Playbook Page 3 of 4
Tier 2: Advanced Academic
PART 5: Reflection & Professional Milestones
PART 5
Workplace Comfort Metrics
Evaluate your current comfort level when navigating workplace hierarchies:
1. Resolving minor coworker conflicts directly without manager intervention:
😟 Hard 🙂 Okay 😄 Easy
2. Formally and professionally escalating major safety or policy issues to a boss:
😟 Hard 🙂 Okay 😄 Easy
Pre-ETS Work-Based Learning Measurable Goal
Draft one actionable goal to guide your professional behavior and conflict resolution during your next internship or job placement:
At my next internship or career placement, I will show professional accountability by
EXTENSION: Professional Escalation Evaluation
WBL Extension
Scenario: You notice a shift supervisor repeatedly clocking in for their friends who are late to work. This is a direct company policy violation. Explain why this issue cannot stay between coworkers, and detail the correct escalation path.
This violation must be escalated because
Workplace Problem Solving & Chain of Command — Core Playbook Page 4 of 4
Walk away and ignore it. Report directly to Store Manager or HR Director 🛡️
Q4. When reporting a concern, is it important to tell the exact truth without exaggerating?
Yes, always tell the truth! 😇 No, making it sound bigger is fine.
Q5. If a coworker starts gossiping about a teammate, what is the best thing to do?
Listen and join the gossip. Walk away or say: "Let's focus on our shift!" 🤐
Q6. Does knowing the Chain of Command help you feel more secure at a new internship?
Yes, I know exactly who to go to! 👍 No, it makes no difference.
Chain of Command — Core Playbook (Tier 1) Page 3 of 4
Tier 1: High Visual Support
PART 5: Reflection & Teamwork Goals
PART 5 & EXTENSION
Self-Assessment
How comfortable did you feel today?
1. Tracing the levels of authority on our flowchart:
😟 Hard 🙂 Okay 😄 Easy
2. Knowing when to report a safety concern:
😟 Hard 🙂 Okay 😄 Easy
My Workplace Goal
Select one goal to practice in your next internship:
📋 I will report safety hazards immediately to my supervisor. 🤐 I will avoid workplace drama and refuse to gossip about others. 🗣️ I will talk directly to coworkers when minor problems arise.
EXTENSION: Professional Team Draw
Early Finishers
Draw a quick 2-panel comic of an Associate reporting a wet floor to their Supervisor!
1. THE WET FLOOR ⚠️
2. REPORTING TO BOSS 📋
Chain of Command — Core Playbook (Tier 1) Page 4 of 4
Scenario C: Harassment Incident 🚫
A senior team supervisor repeatedly mocks your accent and your intellectual learning disability.
PASTE UNDER RESOLVER LEVEL
Scenario D: Workplace Theft 🔒
You observe your direct Shift Supervisor unlocking products and stealing them during late stock shifts.
PASTE UNDER RESOLVER LEVEL
Chain of Command Flowchart — Cards Grid Page 2 of 2
Card 10: Cash ShortageTeam Teal
Your cashier till drawer is short by $15 at checkout compared to checkout log.
LEVEL 2 (SUPERVISOR)
Chain of Command Sorting Showdown — Team Teal Cards Page 2 of 3
Team Slate Cards (Thick Gray Borders) 10 Cards to Cut out
Card 1: Loud MusicTeam Slate
A coworker is playing personal music loudly in the shared back stock room.
LEVEL 1 (COWORKER DIRECTLY)
Card 2: Broken GlassTeam Slate
A customer has dropped a jar in aisle 4, creating broken glass shards on floor.
LEVEL 2 (SUPERVISOR)
Card 3: Shift Clock fraudTeam Slate
You observe a Shift Supervisor clocking in for their friends who are repeatedly late.
LEVEL 3 (STORE MANAGER)
Card 4: Bullying JokesTeam Slate
A supervisor makes crude jokes about employees' backgrounds during evaluations.
LEVEL 4 (HR DIRECTOR)
Card 5: Client ReturnTeam Slate
A client demands to return a heavily damaged product without a valid receipt.
LEVEL 2 (SUPERVISOR)
Card 6: Pen BorrowingTeam Slate
A teammate takes your marked clipboard pen without asking during stocking.
LEVEL 1 (COWORKER DIRECTLY)
Card 7: Unpaid HoursTeam Slate
Your payroll is short by $40. The Shift Supervisor refuses to check time-logs.
LEVEL 4 (HR DIRECTOR)
Card 8: Internet OutTeam Slate
All registers go offline because the internet network hub in office crashes.
LEVEL 3 (STORE MANAGER)
Card 9: Break AbuseTeam Slate
A coworker takes three short 15-minute cigarette breaks instead of their single ten.
LEVEL 1 (COWORKER DIRECTLY)
Card 10: Cash till ShortTeam Slate
Your cash drawer registers $20 short compared to final computerized shift total.
LEVEL 2 (SUPERVISOR)
Chain of Command Sorting Showdown — Team Slate Cards Page 3 of 3
Part 2: Vocabulary Review (10 Mins)
Coaching: Deliver a fast-paced interactive review using the Day 3 Vocab Slides. Have students call out synonyms and match emojis to vocabulary terms before beginning the lesson.
Career Exploration Teacher Guide Page 1 of 4
Pre-ETS: Job Exploration Counseling
Career Exploration Through Problem Solving
Day 3: Industrial Rungs, Workplace Research & Self-Advocacy
TEACHER GUIDE 90-Minute Lesson
Part 3: Mini Lesson — Industry Job Rungs & Chains (10-15 Mins)
The Objective: Understand that leadership job titles and reporting procedures vary significantly across different industries.
Direct Instruction: Key Industrial Chains of Command
2. Construction & Trades: Apprentice ➔ Foreman ➔ Site Supervisor ➔ Safety Coordinator.
3. Education & Classrooms: Teacher ➔ Behavior Specialist ➔ Assistant Principal ➔ School Principal.
4. Technology & Engineering: Junior Engineer ➔ Lead Engineer ➔ Project Manager ➔ VP of Engineering.
Discussion Prompts: Ask: "If an apprentice notices a broken hydraulic hose on a crane, do they call the company President? No. They notify the Foreman. Why? Because the Foreman is on-site and can halt operations instantly for safety!"
TRANSITION SCRIPT: "Now that we see how much the job titles change across industries, we are going to become active workplace researchers. We are launching our Career Investigation Lab! Open your research workbooks to Part 4..."
Part 4: Career Investigation Research Lab (45 Mins)
Activity Setup: Place the 7 Career Station Cards around the room. Group students in pairs or trios, providing each group with one Chromebook and their respective differentiated packets (Tier 1, Tier 2, or Tier 3).
Activity Directions: Groups rotate through the 7 stations, spending exactly 5-6 minutes per station. Students use search engines to complete their station objectives, identifying roles, compiling lists, and drafting direct professional communication responses to crises.
Classroom Management:
Use a digital countdown clock displayed on the main board. Sound a chime to signal shift rotations. Circulate the room to ensure groups stay on task and navigate search results cleanly.
Research Guidance:
Provide basic search terms on the whiteboard: "What is the duties of a foreman in construction?", "Who reports to a Charge Nurse?", etc.
Career Exploration Teacher Guide Page 2 of 4
Pre-ETS: Job Exploration Counseling
Career Exploration Through Problem Solving
Day 3: Differentiation Guidance & Closure
TEACHER GUIDE Day 3 Summary
Differentiated Lesson Structures
Tier Level
Worksheet Format
Key Accommodations & Scaffolding
Tier 1: Visual
3-page visual packet
Simplified checkbox queries, circling prompts on station cards, reduced writing, partner support.
Tier 2: Guided
7-page comprehensive packet
Multiple choice prompts, general inquiry versions (A, B, C) with wide lines, structured text logs.
Tier 3: Advanced
16-page intensive workbook
Open-ended investigations, independent web research on policies, tracing complete chains.
Debrief & Closure Questions to Ask Class (10 Mins)
"Which career path had the most challenging or stressful workplace scenario, and why?"
"Which career area interested you most during your research today?"
"Did different careers use different titles for supervisors (e.g., Charge Nurse vs. Foreman)?"
"What workplace skills (like active listening, communication) appeared across all 7 careers?"
TRANSITION SCRIPT: "Fantastic research today, team! To lock in what we've discovered about workplace authority, let's complete our exit ticket report. Fill out Page 7..."
Exit Ticket Evaluation Guidelines
Ensure every student submits their Exit Ticket on Page 3 (or 7) of their packets before leaving. Confirm they listed: (1) One career explored, (2) One scenario discrepancy, (3) The correct reporting level, and (4) One teamwork skill necessary to resolve the crisis.
Lenny's Classroom Success Tip
"For students with processing or writing hurdles, allow them to record an oral summary of their exit ticket directly onto an iPad or present it to you vocally during rotations. This keeps the focus on vocational exploration, not speed of handwriting!"
Career Exploration Teacher Guide Page 3 of 4
Unit Key & Rubrics
Teacher Answer Key
Career Exploration Through Problem Solving
ANSWER KEY Day 3 Solutions
Part 2 Guided Notes Solutions
1. Every career experiences daily workplace Problems.
2. Different industries use unique job Titles for their supervisors.
3. Employees must follow the correct Chain of Command to resolve conflicts.
7 Career Stations Key & Expected Research Outcomes
Emerging (0-1 pts) Minimal notes recorded in research packets. Struggles to map roles (e.g. confused by foreman vs nurse). Leaves exit ticket incomplete.
Developing (2-3 pts) Completes guided notes. Rotates to stations with partner support, and identifies most first-contact leadership positions correctly.
Mastered (4-5 pts) Completes all station objectives. Traces distinct organizational structures across industries. Explains why safety is a vital reportable concern.
Career Exploration Teacher Guide Page 4 of 4
Step 3 📝 Log your findings in your packet, drafting professional statements to resolve the crisis.
* You will spend exactly 5-6 minutes per station. Wait for the shift chime to rotate!
Career Station 1 Slide 6
Healthcare & Nursing
Registered Nurse (RN)
The Crisis: A patient gets extremely upset after waiting over an hour for treatment and starts yelling at staff.
Investigation Prompts:
• What are the primary duties of a Registered Nurse?
• What is a Charge Nurse?
• What is a Nurse Manager?
• Who should the nurse report this patient outburst to first?
Career Station 2 Slide 7
Construction & Trades
Skilled Tradesperson
The Crisis: Workers discover a structural crack in critical concrete equipment that may be unsafe to operate.
Investigation Prompts:
• What does a Foreman do?
• What is a Site Supervisor?
• What is a Safety Coordinator?
• Who handles immediate safety violations?
Career Station 3 Slide 8
Education & Teaching
Classroom Teacher
The Crisis: A student becomes highly disruptive and repeatedly refuses to follow safety directions during lab work.
Investigation Prompts:
• What support systems exist for classroom teachers?
• What does an Assistant Principal do?
• What is a Behavior Specialist?
• Who coordinates behavioral interventions?
Career Station 4 Slide 9
Retail & Sales
Sales Associate
The Crisis: An angry customer demands a full cash return on a heavily damaged product without a valid store receipt.
Investigation Prompts:
• What does a Shift Lead do?
• What does an Assistant Manager do?
• What does a Store Manager do?
• Who approves out-of-policy refund exceptions?
Career Station 5 Slide 10
Engineering & Tech
Software/Project Engineer
The Crisis: An engineer discovers a calculation error in a design blueprint that could delay a major public transit project.
Investigation Prompts:
• What does a Lead Engineer do?
• What does a Project Manager do?
• What does an Engineering Manager do?
• Who coordinates project timelines and delays?
Stations 6 & 7 Slide 11
6. Restaurant & Food
Kitchen Associate
Crisis: A coworker repeatedly ignores basic health regulations while preparing raw poultry.
Research: What does a Kitchen Manager do? Who handles food safety audits?
7. Animal Care & Vet
Veterinary Assistant
Crisis: Several critical animal emergency arrivals drop at the exact same time, overwhelming staff.
Research: What does a Lead Vet Tech do? Who coordinates medical triage?
Class Discussion Slide 12
Research Lab Debrief
💉 Chains: Did different careers have different chains of command and leadership titles?
🗣️ Resolution: Which career had the most challenging or complex workplace crisis to solve?
🏢 Skills: What workplace teamwork skills (like active listening, clarity) appeared across ALL careers?
Take turns speaking and let's practice active listening as other groups share their research!
Wrap-Up Slide 13
Locking In Job Exploration
Excellent research today! Let's file our final reports:
Your Exit Ticket:
1. Complete the **Exit Ticket Questionnaire** at the end of your packet.
2. Name one career explored, the problem, who to contact, and what skill is needed.
3. Submit your completed research workbook to the teacher!
* Every career experiences problems; successful workers know who to contact and how to communicate!
🔍
Workplace Crisis
Word 8 Slide 9
Escalation
Formally taking an issue to a higher level of authority when it cannot be solved locally.
Example: Escalating repeated coworker safety violations directly to an HR Director.
📈
Taking It Higher
Word 9 Slide 10
Teamwork
Collaborating peacefully with other staff members to achieve a common business deliverable.
Example: Kitchen staff coordinating prep times to deliver food orders quickly and safely.
🧩
Cooperative Action
Word 10 Slide 11
Professionalism
Demonstrating dignity, proper language, punctuality, and compliance with company policies.
Example: Politely explaining return policies to a client instead of showing irritation.
🌟
Dignified Standards
Word 11 Slide 12
Safety Concern
Any hazard, defect, or broken machinery that threatens the physical safety of staff or clients.
Example: Spotting a cracked structural beam on a construction site and halting work immediately.
⚠️
Safety Hazard
Word 12 Slide 13
Leadership
The capability to guide, direct, and positively encourage team members to work as one.
Example: A Lead Vet Tech directing staff during a high-emergency clinic crisis.
👑
Guiding Power
Word 13 Slide 14
Department
A specialized functional section inside a larger corporate company (e.g. Sales, Safety, HR).
Example: An associate applying for a transfer from the cashier desk to the Logistics Department.
🏢
Corporate Section
Vocab Game Slide 15
Day 3 Vocabulary Match!
Can you name the word that goes with these emojis?
🛣️🎓💼
Career Path
🏢📦🛠️
Department
⚠️🔧💥
Safety Concern
📈👔🤐
Escalation
Excellent study focus! Let's start our Career Station Research Lab!
2. What is a Shift Lead, and what do they override?
3. What is the responsibility of a Store Manager?
4. Who should assist cashiers with angry customer complaints?
Job Exploration Counseling — Day 3 STATION 4
Career Station Cards — Print Companion Page 2 of 4
Career Station Cards (Print & Cut) Stations 5 & 6
STATION 5: Engineering & Tech 💻 STEM Careers
Career Focus: Software / Project Engineer
The Scenario: An engineer discovers a major design error in a transit blueprint. Correcting it could delay the delivery schedule by 2 months.
Research Prompts (Search Chromebook):
1. What are the key duties of a Project Engineer?
2. What does a Lead Engineer do?
3. What is the role of a Project Manager in tracking timelines?
4. Who should be informed about critical design mistake delays?
Job Exploration Counseling — Day 3 STATION 5
STATION 6: Food & Restaurants 🍔 Hospitality
Career Focus: Kitchen Associate
The Scenario: A coworker repeatedly ignores food hygiene rules (handling raw poultry, not washing hands) despite your warnings.
Research Prompts (Search Chromebook):
1. What are the basic sanitation rules of food service?
2. What is a Kitchen Manager responsible for?
3. What are the duties of a restaurant General Manager?
4. Who handles daily kitchen health violations?
Job Exploration Counseling — Day 3 STATION 6
Career Station Cards — Print Companion Page 3 of 4
Career Station Cards (Print & Cut) Station 7 & Extra Card
STATION 7: Animal Care & Vet 🐶 Veterinary
Career Focus: Veterinary Assistant
The Scenario: Several critical animal emergency arrivals drop at the exact same time, completely overwhelming the veterinary assistants.
Research Prompts (Search Chromebook):
1. What does a Veterinary Assistant do?
2. What is a Lead Veterinary Technician, and what do they oversee?
3. What is a Practice Manager in a vet clinic?
4. Who coordinates immediate medical triage emergencies?
Job Exploration Counseling — Day 3 STATION 7
STATION 8: [ Custom Career ] 🌟 Write In
Career Focus: ______________________
Teachers may write in a local career sector or specific internship placement scenario here to customize the class research lab!
Customizable Extra Card STATION 8
Career Station Cards — Print Companion Page 4 of 4
PART A & B
1. What career field is this job part of?
3. What certifications or training are commonly required for construction workers?
8. Who is responsible for workplace safety on a construction site?
21. Why is teamwork especially important in animal care settings?
12. What is the workplace problem in this scenario?
13. Is this problem Minor, Moderate, Serious, or an Emergency? Explain your reasoning:
14. Could this issue be solved independently by the employee? Why or why not?
Animal Care & Veterinary Station — Station Worksheet Page 14 of 16
Tier 3: Station 7
Station 7: Animal Care & Veterinary (Back)
PART B CONTINUED
15. Should the employee seek help from a coworker first? Why or why not?
16. Should a supervisor be involved? Why or why not?
17. What could happen if the employee ignores this problem?
26. If you were the employee, what would you do first?
29. Explain how you would solve the problem from beginning to end:
30. If you were the supervisor, how would you handle this situation?
Animal Care & Veterinary Station — Station Worksheet Page 15 of 16
Tier 3: Advanced Academic
PART 5: Lab Closure & Exit Ticket
EXIT TICKET
Class Debrief reflections:
• Which career sector had the most complex chain of command to map?
• What common themes did your group notice regarding safety escalations?
Day 3 Exit Ticket Report
1. Name one career path you investigated today, and describe its typical daily problem:
I investigated the career of
2. Identify the supervisor or leader that must be contacted, and explain why:
I would contact the
3. What is one specific teamwork or communication skill required to solve this problem professionally?
Solving this problem professionally requires
Career Investigation Lab — Tier 3 Workbook Page 16 of 16
Why? This position is responsible for
Career Exploration Lab — Tier 2 Workbook Page 3 of 7
Tier 2: Guided Academic
General Station Inquiry
Analyze any career station using the general inquiries below.
VERSION A
DIRECTIONS: Select the Career Station you are currently investigating: OPERATIONS FOCUS
Healthcare Construction Education Retail & Sales Engineering & Tech Restaurant & Food Animal Vet Care
Pick one for this page
1 Identify the primary career field at this station. What is one essential service or product this industry provides to the community?
2 List two different job titles mentioned at this station and describe how their daily responsibilities differ from each other.
3 Locate the "Chain of Command" for this station. Who is the immediate supervisor, and what is their main role in keeping things running?
4 When a conflict or crisis occurs at this station, what is the very first action step an entry-level worker should take?
5 Why is it important to follow the correct chain of command in this specific industry rather than trying to solve every problem yourself?
Career Exploration Lab — Tier 2 Workbook Page 4 of 7
Tier 2: Guided Academic
General Station Inquiry
Analyze any career station using the general inquiries below.
VERSION B
DIRECTIONS: Select the Career Station you are currently investigating: COMMUNICATION FOCUS
Healthcare Construction Education Retail & Sales Engineering & Tech Restaurant & Food Animal Vet Care
Pick one for this page
1 Look closely at the main scenario described at this station. In your own words, describe the problem or crisis that occurred.
2 What specific communication skills (such as active listening, clear statements, or written logs) are most critical when reporting this issue? Explain why.
3 If the immediate supervisor at this station is unavailable or occupied with another task, what is the next logical step in their chain of command?
4 Identify one potential safety hazard or operational risk that could happen at this station if the team fails to communicate effectively.
5 Choose one job role at this station. How does a person in this role advocate for themselves or others during a high-pressure workplace situation?
Career Exploration Lab — Tier 2 Workbook Page 5 of 7
Tier 2: Guided Academic
General Station Inquiry
Analyze any career station using the general inquiries below.
VERSION C
DIRECTIONS: Select the Career Station you are currently investigating: CAREER OUTLOOK FOCUS
Healthcare Construction Education Retail & Sales Engineering & Tech Restaurant & Food Animal Vet Care
Pick one for this page
1 Based on the station card, what is one professional quality or soft skill (such as patience, speed, or attention to detail) that is most valued in this career?
2 How does the leader or supervisor at this station demonstrate professional authority without being disrespectful to their team members?
3 Imagine you are working in this career field. What is one aspect of this environment that you would find most exciting, and what is one aspect that might be challenging?
4 Describe a workplace or coworker conflict that might naturally happen in this environment (other than the main scenario) and how it should be resolved.
5 Why do you think supervisors in this industry require specialized experience or certifications compared to entry-level employees?
Career Exploration Lab — Tier 2 Workbook Page 6 of 7
Tier 2: Guided Academic
PART 5: Lab Closure & Exit Ticket
EXIT TICKET
Day 3 Exit Ticket Report
1. Name one career path you investigated today, and describe its typical daily problem:
I investigated the career of
2. Identify the supervisor or leader that must be contacted, and explain why:
I would contact the
3. What is one specific teamwork or communication skill required to solve this problem professionally?
Solving this problem professionally requires
Career Exploration Lab — Tier 2 Workbook Page 7 of 7
Workplace Accommodations Teacher Guide Page 1 of 4
Pre-ETS: Workplace Readiness
Workplace Accommodations & Equity
Day 4: Inclusion, Equity & Invisible Disabilities
TEACHER GUIDE 90-Minute Lesson
Part 2: Vocabulary Direct Instruction (10 Mins)
Execution: Review definitions of Accommodation, Barrier, Assistive Technology, Equity, and Equality using the vocabulary slides. Distinguish between physical modifications (ramps, chairs) and task modifications (extra time, visual schedules).
TRANSITION SCRIPT: "Great. Now that we have our words down, let's explore one of the most important concepts in modern civil rights and workplace success: the difference between Equality and Equity. Let's do a quick demonstration..."
Part 3: Mini Lesson — Equality vs. Equity (10-15 Mins)
Visual Demonstration: Draw three steps on the whiteboard leading to a door. Draw three people: one tall, one of average height, and one who uses a wheelchair.
Visual Discussion Scripts & Concepts
1. The Equality Setup (Everyone gets the same thing): Give all three individuals the exact same 12-inch wooden box to step onto. Ask: "Does this box help the person in the wheelchair reach the door? No. It does nothing to solve their specific barrier."
2. The Equity Setup (Everyone gets what they need): Instead of giving boxes, build a wheelchair ramp. Keep the steps for those who can walk. Ask: "Who can reach the door now? Everyone! Does the ramp take anything away from the people walking? No. This is Equity."
3. Workplace Applications: Translate this to office tools: screen readers for visually impaired staff, noise-canceling headphones for neurodivergent staff. Emphasize that accommodations remove barriers—they are not 'cheating' or 'unfair advantages'.
TRANSITION SCRIPT: "Now, you are going to step into the role of a Workplace Accommodation Specialist. Your job is to analyze real employee profiles, highlight their strengths, identify their challenges, and recommend equity-based accommodations. Let's get started!"
Workplace Accommodations Teacher Guide Page 2 of 4
Pre-ETS: Workplace Readiness
Workplace Accommodations & Equity
Day 4: Inclusion, Equity & Invisible Disabilities
TEACHER GUIDE 90-Minute Lesson
Part 4: Workplace Accommodation Investigation Lab (35-45 Mins)
Activity Execution: Divide students into groups of 2-3. Hand out the Investigation Worksheets and the Employee Profile Cards. Explain that they must behave like specialists: focus on how to make the employee successful, not diagnosing a medical label.
Step-by-Step Specialist Protocols:
Step 1 (Highlight): Use yellow highlighters to mark information that directly impacts workplace success (strengths, physical layout demands).
Step 2 (Cross Out): Draw a single line through unimportant trivia (e.g. Sarah's favorite color is blue, David has two brothers).
Step 3 (Solve): Complete the lab worksheets, selecting matching tools from the Assistive Technology registry.
Pacing Checkpoints & Teacher Interventions:
Pacing Chime (Every 8 Mins): Signal groups to rotate or shift to the next profile. Ensure they cover at least 3-4 diverse profiles deeply.
Redirection: If a student calls an employee "broken" or says they shouldn't work there, redirect: "Every employee here has strong skills. What equity tool opens access so they can use those skills?"
Part 5: Closure & Debrief (10 Mins)
Bring the class back together and ask the debriefing questions below to lock in the self-advocacy and accommodation concepts.
"Which employee had an invisible challenge? How did you identify it?"
"Why did we cross out information like favorite colors? How does that help a specialist?"
"How do accommodations help both the employee and the business succeed?"
Workplace Accommodations Teacher Guide Page 3 of 4
Unit Key & Rubrics
Teacher Answer Key
Workplace Accommodations & Equity Solutions
ANSWER KEY Day 4 Solutions
Part 2 Guided Notes Solutions
1. Accommodation is any change or support in the workplace that helps an employee succeed.
2. An Invisible challenge is a support need that cannot be seen just by looking.
3. Equity means giving each person the specific tool they need to be successful.
Emerging (0-1 pts) Struggles to identify challenges without using offensive medical labels. Fails to distinguish trivia from important workplace data.
Developing (2-3 pts) Identifies visible challenges but struggles to spot invisible barriers. Matches accommodations with moderate support, but misses strengths.
Workplace Accommodations Teacher Guide Page 4 of 4
Elena manages the front check-in desk at a busy children's clinic. She is a paraplegic wheelchair user, which is a visible physical disability that requires an adjustable height desk and clear, zero-step doorways.
She has a massive group of close friends and volunteers as an adaptive sports director on weekends. Her colleagues know her as incredibly friendly, energetic, and sweet with patients.
Did you guess right? How did your assumptions match reality?
Key Takeaway: Physical differences don't stop people from being social, friendly, or successful!
Profile 3
Meet Samir
GUESS PHASE
Teacher Questions:
How would you describe Samir based on his picture?
What kind of job do you think he has?
Do you think he has many friends? Does he seem nice or mean?
Take 1-2 minutes to discuss as a class or in pairs.
Profile 3
Samir's Reality
REVEAL PHASE
Job: Warehouse Operations Manager Invisible Disability: Left-Ear Hearing Loss
Samir oversees shipping logistics in a huge retail fulfillment warehouse. He has severe hearing loss in his left ear, which is completely invisible unless you spot his tiny, skin-colored hearing aid.
He is a quiet but deeply kind family man. He has a tight-knit group of lifelong friends who know to sit on his right side when having dinner so he can participate fully.
Did you guess right? How did your assumptions match reality?
Key Takeaway: Disabilities are often hidden. We can't know what tools someone needs just by looking.
Profile 4
Meet Chloe
GUESS PHASE
Teacher Questions:
How would you describe Chloe based on her picture?
What kind of job do you think she has?
Do you think she has many friends? Does she seem nice or mean?
Take 1-2 minutes to discuss as a class or in pairs.
Profile 4
Chloe's Reality
REVEAL PHASE
Job: Senior Graphic Designer Medical Disability: None (Left-Handed)
Chloe creates visuals and advertisements for major entertainment brands. She does not have any medical disability, but is left-handed, which requires a specialized desk setup and ergonomic mouse to prevent body strain.
Chloe is highly social, loves taking her friends to loud local rock concerts, and is known at work for her quirky, sweet personality and endless patience with trainees.
Did you guess right? How did your assumptions match reality?
Key Takeaway: Everyone needs unique tools and workspace adjustments, regardless of medical status!
Summary Lesson Let's Reflect
What Did We Learn Today?
Invisible is Common
Over 90% of disabilities in the modern workplace are invisible. We can never know someone's needs, skills, or challenges simply by looking at them.
Assumptions are Risky
Judging coworkers based on appearance can lead to harmful stereotyping, social isolation, and professional misunderstandings.
Personality vs. Body
Whether someone has a visible physical disability, an invisible disability, or no disability, it has zero impact on how nice, mean, or social they are!
Equity Helps Everyone
Everyone has unique layout preferences, physical attributes, or learning tools. Providing custom adjustments ensures a productive, happy workplace.
Now, open your Warm-Up Reflection sheets to record your thoughts!
Session 4 • Workplace Accommodations and Equity
Adding a smooth, non-slip ramp at the clinic entrance ensures physical accessibility for Elena and all wheelchair users.
Unlocking universal entry
Digital accessibility means building websites that work with screen readers and captions!
Word 5 of 10 Vocabulary Core
Inclusion
in-kloo-zhuhn • noun
The active effort to ensure everyone feels valued, respected, and fully welcomed on the team.
Workplace Example
Team inclusion means coworker Samir sits on the right end during meetings so he can hear and join the conversation.
Belonging and team connection
Inclusion is a feeling of belonging. Diversity is having a seat; inclusion is having a voice!
Word 6 of 10 Vocabulary Core
Equity
ek-wih-tee • noun
Giving everyone the specific, unique tools they need to succeed and have equal opportunities.
Workplace Example
Giving Elena an adjustable-height desk provides equity, allowing her to work comfortably at the front check-in station.
Fairness through customized help
Equity acknowledges that we all start from different places and have different needs.
Word 7 of 10 Vocabulary Core
Equality
ih-kwol-ih-tee • noun
Giving every single person the exact same resources and treatment, regardless of their individual needs.
Workplace Example
Giving everyone the exact same standard office chair is equality, but it doesn't help Elena, who cannot sit in a typical office chair.
Same treatment, differing outcomes
Equality works if we all have the same physical abilities—but equity is needed when we don't!
Word 8 of 10 Vocabulary Core
Barrier
bar-ee-er • noun
An obstacle, challenge, or object that blocks someone from fully participating or working.
Workplace Example
A high, narrow flight of stairs without any elevator or ramp is a major physical barrier for anyone using a wheelchair.
Physical and cognitive blockages
Barriers can also be structural (like poor font contrast) or social (prejudice and assumptions).
Word 9 of 10 Vocabulary Core
Assistive Tech
uh-sis-tiv tek-nol-uh-jee • noun
Special equipment, software, or devices used to increase or improve the capabilities of individuals.
Workplace Example
Coworker Samir wears an digital hearing aid, which is a powerful piece of assistive technology for left-ear hearing loss.
Hardware and software solutions
Smartphones with voice control and speech text typing are standard forms of assistive technology!
Word 10 of 10 Vocabulary Core
Workplace Modification
work-pleys mod-uh-fih-key-shuhn • noun
Changing the physical environment, layout, or scheduled hours of a workspace to help an employee.
Workplace Example
Providing Chloe with a left-handed ergonomic setup and positioning her at a corner desk is a physical workplace modification.
Changing environment layouts
Modifications include widening doorways, using adjustable furniture, or changing task lighting.
Translation Supports
Software or physical guides translating workplace documents to different native languages.
These supports help process information, maintain attention, and overcome language barriers.
Peer Discussion
QUESTION 1
Why might different employees need different supports in the workplace?
Think about how everyone has different bodies, brains, and communication styles.
What works perfectly for Marcus (text-to-speech) would not help Elena move between desks (she needs a wheelchair ramp). One single tool cannot fit every individual job requirement or bodily need!
Pacing: 2 minutes partner dialogue
Identify 2 unique reasons to share with the class
Peer Discussion
QUESTION 2
Do accommodations provide an unfair advantage? Why or why not?
Think about glasses. Does wearing glasses give you a "cheat code" to read better than everyone else, or does it simply let you see the screen clearly just like everyone else?
Accommodations do not help anyone get ahead. They simply establish a level playing field so everyone starts at the same line.
Pacing: 2 minutes partner dialogue
Be prepared to support your answer with a real-life analogy
Core Takeaway Teacher Summary Points
Three Absolute Facts About Accommodations
Create Equal Access
Accommodations remove physical and cognitive barriers, ensuring every employee has the basic, equal access needed to perform.
Drive Job Success
These tools empower people to work effectively, complete deliverables, and contribute their outstanding talents to the team.
Not Special Treatment
Support is a necessity, not a luxury. Equity means giving people what they require to stand on the same baseline.
Let's prepare for our "Accommodation Specialists" collaborative activity!
Session 4 • Workplace Accommodations and Equity
Personal Info
Enjoys soccer
Likes cooking
Fav movie: Cars
Profile #4: Jose
Recently joined restaurant crew, highly eager to learn and participate.
Strengths:
Hardworking, positive attitude, learns quickly by watching demos.
Workplace Challenges:
Struggles to understand fast verbal instructions. Frequently asks for repetitions.
Social Considerations: Some coworkers display visible impatience when communication takes longer.
Vet Assistant
Personal Info
Enjoys gardening
Likes painting
Owns a rabbit
Profile #5: Ava
Assistant at a busy veterinary clinic, performs many animal care tasks alone.
Workstation counters and desk setup require custom physical height adaptations.
Social Considerations: Uninformed visitors sometimes focus on her physical appearance instead of her high capability.
✂️ Cut along dashed lines to separate employee profile dossiers
Activity Resource
Workplace Specialist Profile Cards
Page 4 of 4
Manufacturing
Personal Info
Enjoys baseball
Action movies fan
Has two brothers
Profile #10: David
Manufacturing tech, has perfect attendance and produces high quality parts.
Strengths:
Reliable, strong builder & problem solver, team player.
Workplace Challenges:
Communicates using non-verbal methods (visual speech programs or boards).
Social Considerations: Coworkers initially feel unsure of how to start conversations, but adapt quickly.
Specialist Role Instructions (Tier 1 Focus)
Welcome to the Specialist Team! As a Workplace Specialist, your job is to help everyone work happily and successfully:
Search & Find: Read each employee's card. Simply highlight their different strengths, and circle their challenges!
Focus on Good Qualities: Every single employee has amazing, unique good qualities and talents. Focus on what makes them great coworkers, and think about your own wonderful qualities!
✂️ Cut along dashed lines to separate employee profile dossiers
1. Identify Strengths: What key talents and positive qualities does Marcus contribute?
2. Identify Challenge: What is his primary workplace barrier?
Visible Invisible
Turn page over for Questions 3, 4, and 5
Marcus: Warehouse (Back)
Dossier #2 Continued
3. Important vs. Unimportant Details (Dossier Filtering Challenge):
Highlighted Facts (Important Workplace Data):
Crossed-Out Details (Unimportant Personal Data):
4. Proposed Accommodation: What physical tool or modification will ensure equal access?
5. Inclusion Plan: How can coworkers and customers adjust to promote an inclusive environment?
Specialist Dossier #2 Complete
Specialist Case File
Workplace Accommodation Profile #3
Emily: Office (Front)
Directions: Read the paragraph below. Highlight the strengths and challenges in yellow. Draw a single line through unimportant personal details.
"Emily works in a busy office and communicates well with customers and coworkers. Her favorite season is fall and she is highly organized. She likes photography and has a very friendly personality. Emily has strong communication skills, but she experiences a challenge where tasks involving lengthy written documents often take her longer than expected. Emily enjoys traveling on weekends. Because she sometimes has to reread information multiple times to ensure accuracy, coworkers may incorrectly assume she is working slowly."
1. Identify Strengths: What key talents and positive qualities does Emily contribute?
2. Identify Challenge: What is her primary workplace barrier?
Visible Invisible
Turn page over for Questions 3, 4, and 5
Emily: Office (Back)
Dossier #3 Continued
3. Important vs. Unimportant Details (Dossier Filtering Challenge):
Highlighted Facts (Important Workplace Data):
Crossed-Out Details (Unimportant Personal Data):
4. Proposed Accommodation: What physical tool or modification will ensure equal access?
5. Inclusion Plan: How can coworkers and customers adjust to promote an inclusive environment?
Specialist Dossier #3 Complete
Specialist Case File
Workplace Accommodation Profile #4
Jose: Restaurant (Front)
Directions: Read the paragraph below. Highlight the strengths and challenges in yellow. Draw a single line through unimportant personal details.
"Jose recently joined the team and is eager to learn. His favorite movie is Cars. He is extremely hardworking and brings a positive attitude to the crew. Jose enjoys playing soccer and learns kitchen skills very quickly through demonstrations. Jose sometimes struggles to understand fast verbal instructions in a busy kitchen and may ask coworkers to repeat directions. In his free time, Jose likes cooking new recipes at home. Some coworkers become impatient when communication takes longer."
1. Identify Strengths: What key talents and positive qualities does Jose contribute?
2. Identify Challenge: What is his primary workplace barrier?
Visible Invisible
Turn page over for Questions 3, 4, and 5
Jose: Restaurant (Back)
Dossier #4 Continued
3. Important vs. Unimportant Details (Dossier Filtering Challenge):
Highlighted Facts (Important Workplace Data):
Crossed-Out Details (Unimportant Personal Data):
4. Proposed Accommodation: What physical tool or modification will ensure equal access?
5. Inclusion Plan: How can coworkers and customers adjust to promote an inclusive environment?
Specialist Dossier #4 Complete
Specialist Case File
Workplace Accommodation Profile #5
Ava: Veterinary (Front)
Directions: Read the paragraph below. Highlight the strengths and challenges in yellow. Draw a single line through unimportant personal details.
"Ava works in a veterinary clinic and performs many tasks independently. She owns a pet rabbit and is highly responsible. Ava enjoys gardening and has an excellent memory. She is extremely detail-oriented, but Ava sometimes requires specialized technology or enlarged materials to access information effectively. Ava also likes painting on weekends. Some people assume she cannot complete tasks independently before seeing her work."
1. Identify Strengths: What key talents and positive qualities does Ava contribute?
2. Identify Challenge: What is her primary workplace barrier?
Visible Invisible
Turn page over for Questions 3, 4, and 5
Ava: Veterinary (Back)
Dossier #5 Continued
3. Important vs. Unimportant Details (Dossier Filtering Challenge):
Highlighted Facts (Important Workplace Data):
Crossed-Out Details (Unimportant Personal Data):
4. Proposed Accommodation: What physical tool or modification will ensure equal access?
5. Inclusion Plan: How can coworkers and customers adjust to promote an inclusive environment?
Specialist Dossier #5 Complete
Specialist Case File
Workplace Accommodation Profile #6
James: Construction (Front)
Directions: Read the paragraph below. Highlight the strengths and challenges in yellow. Draw a single line through unimportant personal details.
"James has worked in construction for several years. He enjoys fishing on weekends and is highly safety-focused. James's favorite snack is trail mix. He possesses strong teamwork skills, but James may miss verbal announcements, alarms, or verbal instructions in noisy environments. James also likes camping in his free time. Coworkers sometimes mistake missed information as inattention on the site."
1. Identify Strengths: What key talents and positive qualities does James contribute?
2. Identify Challenge: What is his primary workplace barrier?
Visible Invisible
Turn page over for Questions 3, 4, and 5
James: Construction (Back)
Dossier #6 Continued
3. Important vs. Unimportant Details (Dossier Filtering Challenge):
Highlighted Facts (Important Workplace Data):
Crossed-Out Details (Unimportant Personal Data):
4. Proposed Accommodation: What physical tool or modification will ensure equal access?
5. Inclusion Plan: How can coworkers and customers adjust to promote an inclusive environment?
Specialist Dossier #6 Complete
Specialist Case File
Workplace Accommodation Profile #7
Mia: Daycare (Front)
Directions: Read the paragraph below. Highlight the strengths and challenges in yellow. Draw a single line through unimportant personal details.
"Mia is daycare worker known for being organized and dependable. Her favorite animal is a dolphin. Mia has strong planning skills, is deeply responsible, and is patient with children. Mia enjoys reading novels in her spare time. However, unexpected schedule changes and highly stressful situations can sometimes make it difficult for Mia to perform at her best. Mia also likes solving puzzles. Coworkers may not realize she is struggling because her challenges are not visible."
1. Identify Strengths: What key talents and positive qualities does Mia contribute?
2. Identify Challenge: What is her primary workplace barrier?
Visible Invisible
Turn page over for Questions 3, 4, and 5
Mia: Daycare (Back)
Dossier #7 Continued
3. Important vs. Unimportant Details (Dossier Filtering Challenge):
Highlighted Facts (Important Workplace Data):
Crossed-Out Details (Unimportant Personal Data):
4. Proposed Accommodation: What physical tool or modification will ensure equal access?
5. Inclusion Plan: How can coworkers and customers adjust to promote an inclusive environment?
Specialist Dossier #7 Complete
Specialist Case File
Workplace Accommodation Profile #8
Anthony: Tech (Front)
Directions: Read the paragraph below. Highlight the strengths and challenges in yellow. Draw a single line through unimportant personal details.
"Anthony excels at solving technology problems. He collects model cars and has a strong attention to detail. He enjoys science fiction movies and has an excellent memory. Anthony has outstanding problem-solving skills, but he performs best when instructions are clear and direct. He likes playing video games. Anthony may become overwhelmed when expectations change unexpectedly. He communicates differently than some coworkers and prefers straightforward conversations."
1. Identify Strengths: What key talents and positive qualities does Anthony contribute?
2. Identify Challenge: What is his primary workplace barrier?
Visible Invisible
Turn page over for Questions 3, 4, and 5
Anthony: Tech (Back)
Dossier #8 Continued
3. Important vs. Unimportant Details (Dossier Filtering Challenge):
Highlighted Facts (Important Workplace Data):
Crossed-Out Details (Unimportant Personal Data):
4. Proposed Accommodation: What physical tool or modification will ensure equal access?
5. Inclusion Plan: How can coworkers and customers adjust to promote an inclusive environment?
Specialist Dossier #8 Complete • Activity Finish
5. Is Marcus's challenge visible or invisible?
Visible (You can see it easily) Invisible (It is on the inside)
6. Why should coworkers avoid making assumptions?
7. Would an accommodation help him succeed? Why?
Turn to Page 3 for the Specialist Synthesis & Team Debrief.
Specialist Summary (Tier 1)
Specialist Team Debrief
Final Synthesis
Part 1: Specialist Strategic Review
1. Why is it important to focus on an employee's strengths and good qualities rather than searching for a medical label? Complete the sentence:
"Focusing on the good qualities of other people is helpful because..."
2. Just like Sarah and Marcus, YOU have amazing, unique good qualities! Think about yourself. What is ONE wonderful strength or positive talent that you bring to your classroom and future workplace?
"One of my best positive qualities and strengths is..."
Part 2: Specialist Competency Checklist
Conduct a brief group self-assessment of your performance as Accommodation Specialists.
We correctly highlighted different strengths. We drew circles around the challenges.
We focused on the good qualities in everyone. We identified our own amazing strengths!
What skills are needed to succeed? (Select 1 or more)
Teamwork 🤝 Listening 👂 Patience ❤️ Problem Solving 💡 Punctual/Ontime ⏰ Using Tech 💻
Pre-ETS Career Project Series
Page 2 of 2
Map Supports
Cross-reference yesterday's accommodation sheets.
🗣️ Teacher Script: "Alright, team! Grab your workbook packets. You can work individually or check in with your partner. Let's make this your strongest work of the entire unit. Let's go!"
Lists logical barriers and accommodations, but explanation of fit is basic.
Lists accommodations with no link to workplace challenges.
Self-Advocacy Plan Verbal/written request scripts.
Script is extremely professional, using correct chain of command escalation.
Script clearly communicates the request to a supervisor.
Script is missing or does not advocate for specific needs.
