CLT Account Reconciliation Package

18

Refund /n., v./

Money returned to a customer.

"The customer received a refund."

19

Customer /n./

The person or business buying things.

"The customer has a question."

20

Record /v., n./

To write down or save information.

"Please record the payment."

Partner Speech Check-In

Take turns reading words 1 to 20 with your partner. If your partner pronounces the word clearly, draw a smiley face next to it! Focus on hard sounds: Receipt (the 'p' is silent!) and Withdrawal.

Activity Sheet

Ledger Lingo • Practice

A. Workplace Expressions & Questions

Useful Statements:

• The numbers don't match.
• I found an error.
• The payment is missing.
• The invoice is overdue.

Useful Questions:

• Did the payment arrive?
• Is the balance correct?
• When is the due date?
• Can you check this account?

B. Money & Receipts: 8-Question Interview

First, circle your answer (Y / N) to prepare. Then ask your partner, circle their answer, and add short notes!

1. Do you keep paper receipts?

Me: Y / N Pat: Y / N

2. Do you check your bank balance daily?

Me: Y / N Pat: Y / N

3. Have you ever found an error on a bill?

Me: Y / N Pat: Y / N

4. Do you prefer Apple Pay over cash?

Me: Y / N Pat: Y / N

5. Does your family check bank statements?

Me: Y / N Pat: Y / N

6. Have you ever asked for a refund?

Me: Y / N Pat: Y / N

7. Do you write down your expenses?

Me: Y / N Pat: Y / N

8. Do you pay bills before the due date?

Me: Y / N Pat: Y / N

C. Mini Workplace Role-Play

Accountant & Office Assistant Topic: The Missing Payment

Situation: You work in Riyadh. One invoice is overdue and a key payment is missing from today's bank statement. Student A is the Accountant. Student B is the Assistant. Resolve the error together!

invoice payment receipt balance error transaction

Dialogue Prep & Keyword Scribbles (Write before speaking!)

Rule: Speak English only! No Arabic in this block. Ledger Lingo Student Workstation

• "What is the Customer name for Invoice #1024?"

• "What is the ledger amount of Invoice #1025?"

• "What is the status of Invoice #1027?"

• "Is there a bank transaction for Riyadh Tech?"

1. Your Sales Ledger

2. Bank Statement Activity (Incoming)

Reconcile and Solve

After talking to your partner, find the transaction where the Ledger Amount does not match the Statement Amount. Write the error details here.

Reconciliation Checklist

When checking workplace records, always ensure that:

1. INVOICE matches the sales ledger.

2. RECEIPT proves customer payment.

3. BANK STATEMENT records the correct amount.

Trainees: Conduct anonymous correction of spoken mistakes noted during monitoring.

Stage 4: Scripted Delayed Correction (10 Mins)

At the end of the role-play, do not praise individuals by name while ignoring others. Use this anonymous, collaborative feedback script:

Scripted Transition to Board:

"Wonderful job! I heard so many English conversations. You resolved the errors successfully!
Now, look at the board. I wrote three sentences I heard. Let's look at Sentence 1: `The balance are correct.`
Is this correct? No. How do we fix it? Yes, Khaled! `The balance IS correct.` Excellent."

Scripted Board Corrections:

• "Where is receipt?" → "Where is the receipt?"
• "I make mistake." → "I made a mistake." (past tense!)
• "The payment arrived tomorrow." → "The payment arrives tomorrow."

CLT Quality Benchmark By following this scripted plan, you ensure that students spend over 40 minutes of the lesson actively speaking English in pairs, while you spend under 15 minutes talking.