Conflict Coach Teacher Guide
A comprehensive teacher guide for leading an employment training session on customer service escalation and assertive communication. Includes lesson objectives, a timed pacing guide, discussion prompts, and an answer key for role-play activities. Updated with detailed style definitions and condensed to fit exactly 1 sheet (2 pages) front-and-back. Expanded to cover new slide content.
Can I Speak to Your Manager Slides
A comprehensive visual presentation for a customer service training session, focusing on communication styles, Identifying escalation triggers, active listening (LEAPS), the 'No Sandwich' technique, and the professional 'hand-off' to a manager. Expanded for increased training depth and duration.
Conflict Coach IDD Support Guide
A specialized teacher guide for training adults with IDD on customer service escalation. Focuses on social modeling, prompting hierarchies, and sensory-aware instruction for vocational transition settings. Updated with thorough style definitions and condensed to fit exactly 1 sheet (2 pages) front-and-back. Expanded to cover new slide content.
Can I Speak to Your Manager IDD Slides
Visual instructional slides for adults with IDD focusing on manager escalation. Uses high-contrast visuals, simplified communication style categories, and a 'Golden Sentence' script for practical application. Updated with expanded informational content, including breathing exercises, reporting practice, and manager appreciation.
Talking Styles Cheat Sheet IDD
A highly visual one-page reference sheet for adults with IDD. Defines 'Quiet Way' (Passive), 'Mean Way' (Aggressive), and 'Best Way' (Assertive) using simple language, clear icons, and high-contrast styling. Condensed to fit perfectly on a single sheet of paper.