Signal Sorting Worksheet Signal Sorting
Lesson 1: Emergency or Crisis Worksheet
Student Name
Date
The Power of Triage
Triage is the process of deciding how urgent a situation is so you can get the right kind of help. In this activity, we are distinguishing between two different types of help:
911: EMERGENCY
Physical danger, accidents, fires, or medical emergencies where life is in immediate danger.
988: CRISIS
Emotional pain, mental health struggles, thoughts of self-harm, or feeling overwhelmed and unsafe.
The Decision Matrix
Read each scenario and check the box for the most appropriate resource. In the "Why?" column, briefly explain your reasoning.
Scenario 911 988 Why? (Reasoning) A friend tells you they don't want to be alive anymore and has a specific plan.
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| You witness a car accident where someone appears to be pinned inside. |
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| You are feeling incredibly overwhelmed by school and have been crying for hours. |
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| Your younger sibling just drank a bottle of cleaning fluid. |
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| A friend is self-harming and is currently bleeding heavily. |
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| You feel like you're in a "dark place" and just need someone to talk to who isn't a parent. |
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The Gray Area
Sometimes, a situation might feel like it fits both. If you are unsure whether to call 911 or 988, what should be your "rule of thumb" for making the decision?
Emergency Signals Slides Safety Navigator Sequence
Emergency
or Crisis?
Learning how to choose the right level of support when things get tough.
Lesson 01
Signal Sorting
Rapid Response
Imagine you see someone fall off their bike and they can't get up.
Who do you call?
🏠
A Parent?
🚑
911?
The Question
"Is every big problem an emergency?"
What is Triage?
Observe
Look at what is happening right now.
Assess
Decide how urgent the danger is.
Direct
Choose the right resource for help.
"Getting the right help to the right person at the right time."
Two Different Signals
911
The Shield
Immediate physical danger
Fire, crime, or accidents
Medical emergencies
988
The Lifeline
Emotional distress
Thoughts of self-harm
Feeling "stuck" or hopeless
Your Turn: Signal Sorting
1
Look at the **Signal Sorting Worksheet** on your desk.
2
Read each scenario carefully. Ask: **"Is there immediate physical danger?"**
3
Select 911 or 988 and write a **one-sentence reason** for your choice.
Hotline Journey Slides Inside the Hotline
Demystifying the journey from pressing "Call" to hearing a human voice.
Step-by-Step Walkthrough
The Journey: 988 Call Timeline
1
Automated Greeting
English/Spanish options and immediate safety info.
2
The Wait
Brief music or silence as you are routed to a local center.
3
The Pickup
"Hello, this is [Name]. How are you today?"
4
The Connection
Sharing your story with a non-judgmental listener.
Expectations vs. Reality
Myth
"They will immediately send police to my house if I call."
Reality
In 98% of calls, the person gets the help they need right over the phone.
Myth
"The person on the phone is a robot or computer."
Reality
Every counselor is a highly-trained, empathetic human being.
The Hardest Part: The Greeting
A lot of anxiety comes from not knowing what to say after they pick up.
Remember: You don't need a script. You can start with exactly how you're feeling right now.
Opening Examples
"I'm feeling really overwhelmed and just need to talk."
"I'm worried about a friend and don't know what to do."
"I just had a really bad day and I feel unsafe."
Greeting Analysis Worksheet Greeting Analysis
Lesson 2: What Happens When They Answer?
Student Name
Human Connections
Below are three real-world examples of how a crisis counselor might answer the phone. Read each one and think about how you would feel if you heard these words.
Greeting A: The Open Invitation
"Hello, this is the Crisis Lifeline. My name is Sarah. I'm here to listen. How are you feeling today?"
One word to describe this tone:
What does this tell you about Sarah?
Greeting B: The Direct Support
"988 Lifeline, this is Marcus. You're in a safe place to talk. What's on your mind right now?"
One word to describe this tone:
What does "Safe Place" mean to you?
Greeting C: The Collaborative Approach
"Hi, you've reached 988. This is Elena. I'm glad you called. Let's talk about what's going on."
One word to describe this tone:
Why might Elena say she is "glad you called"?
Reflection
Why do you think the hotline counselors always introduce themselves by name first?
Privacy Protocol Slides Privacy & Promises
Understanding confidentiality and the rules that keep everyone safe.
Lesson 03
What is Confidentiality?
It means that what you say stays between you and the counselor.
No reports to your school
No alerts sent to your parents
Your identity is protected
"The goal is to provide a space where you can be 100% honest without fear."
The "Safety First" Rule
Counselors keep your secrets UNLESS there is an immediate risk of harm. This is called Mandatory Reporting.
Harm to Self
If you have a plan and the means to end your life right now.
Harm to Others
If you are planning to physically hurt someone else.
Abuse or Neglect
If a child or vulnerable person is being abused.
Text History
Can be deleted from your phone easily.
Records
Encrypted and protected by law.
Cost
Free. No bill sent to your house.
Location
Used only for routing to local help.
Digital Footprints
Text-based support is designed to be discreet.
You can clear your chat history, and the service won't show up on a standard phone bill like a call might.
Privacy Puzzle Worksheet The Privacy Puzzle
Lesson 3: Confidentiality Scenarios
Student Name
Privacy Check-Up
1. If I call a hotline, they are legally required to call my parents and tell them everything I said.
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2. My school principal can look up my phone number to see if I've ever texted a crisis line.
T
F
3. If I tell a counselor I have a plan to hurt myself tonight, they must contact emergency services to keep me safe.
T
F
4. It is free to call or text 988 and it will not show up on a monthly bill like other calls might.
T
F
Confidential or Mandatory Report?
Read each scenario. Decide if the counselor keeps the information private (Confidential) or must tell someone to ensure safety (Report).
Maya texts 988 because she is being bullied at school and feels very lonely.
CONFIDENTIAL
REPORT
Why?
Leo calls because he hasn't eaten in three days and his parents aren't coming home.
CONFIDENTIAL
REPORT
Why?
Jordan texts because he had a fight with his best friend and is feeling "really down."
CONFIDENTIAL
REPORT
Why?
Text Support Slides The Power of Text
Why texting is often the easiest way to start a conversation about hard things.
Lesson 04
Why do people choose Text Support?
Quiet & Private
You can ask for help even if there are people in the next room. No one hears your voice.
Take Your Time
You can type, delete, and re-type your message until it feels right. No rush.
Low Pressure
It feels just like texting a friend, which makes a big problem feel a little smaller.
Discreet
You can delete the chat thread immediately after the conversation ends.
How counselors communicate via text
Validation
"That sounds like a lot to handle. I'm really glad you reached out to talk about this."
Safety Check
"Before we go further, I want to make sure you're in a safe place right now."
Collaborative Goals
"We can talk for as long as you need. What's the most important thing on your mind?"
Coping Skills
"What are some things that have helped you feel a little better in the past?"
Breaking the Ice
Starting a text conversation is often the hardest part. Today, we're going to practice that first message.
Hello? I need help.
Hi, I'm here. I'm a crisis counselor. What's going on?
Message Drafts Practice Worksheet Message Drafts
Lesson 4: Practicing the First Text
Student Name
Breaking the Silence
Sometimes the hardest part of asking for help is writing the first message. In this activity, you'll practice drafting how you might start a conversation with a crisis counselor for different reasons.
Scenario 1: Personal Crisis
Today
You
Prompt: You are feeling extremely overwhelmed and just need to talk to someone who isn't family or a teacher.
Message...
Scenario 2: Helping a Friend
Today
You
Prompt: You are worried about a friend who has been acting differently and hinting at self-harm.
Message...
Check-In
How did it feel to try and put those feelings into words? Was it easier or harder than you thought?
Toolkit Project Slides Your Safety Toolkit
Compiling your personal strategy for staying safe and accessing support.
Capstone Lesson
Being Prepared
In a moment of crisis, our brains can get "cloudy." Having a pre-made plan takes the pressure off your future self.
A personal decision flowchart
A discreet wallet resource card
A digital reference design
The Toolkit
"It's better to have it and not need it, than to need it and not have it."
Planning Your Path
Situation
"I am feeling overwhelmed and can't sleep..."
Resource
TEXT "HOME" to 741741
Project: The Safety Navigator
1 Decision Flowchart
Map out your support system.
Identify "Trusted Adults" at home/school.
Assign a crisis line to different signals.
2 Discreet Wallet Card
Write down official help numbers.
Cut it out and fold it.
Keep it in your wallet, bag, or phone case.
"Your strategy is for you. It doesn't have to look like anyone else's."
Safety Navigator Planner Safety Navigator Planner
Lesson 5: Personal Resource Strategy
TOOLKIT PROJECT
1. My Support Network
List three adults you feel comfortable talking to if you were having a hard time (at home, school, or in the community).
Name / Role
Name / Role
Name / Role
2. My Decision Path
I am feeling overwhelmed, unsafe, or in crisis.
Is there an immediate physical emergency? (Fire, accident, injury)
YES
CALL 911
NO
USE 988 RESOURCES
"I would prefer to..."
Talk on the phone
Call 988 anytime 24/7
Text or Chat
Text HOME to 741741
3. Portable Resource Tools
Fill out the cards below. Then, cut them out. You can keep one in your wallet or bag, and tape the other inside a notebook or folder.
CUT ALONG DASHED LINE
Safety Navigator
EMERGENCY: 911
CRISIS CALL: 988
CRISIS TEXT: 741741 (HOME)
My Trusted Adult:
CUT ALONG DASHED LINE
Stay Safe
Emergency 911
988 Lifeline Call 988
Crisis Text Text 741741
"It is always okay to ask for help."